“…Nevertheless, political science studies have criticized this view, noting that it is not possible for every citizen to participate in every public decision because of the limited knowledge and lack of motivation (Dahl 1989;John 2009) and other barriers to inclusion, such as Public Administration Australia the rules of public participation (King et al 1998), self-censorship in a polarized environment (Hayes et al 2006), participants' negative views of authority, poor awareness of participation opportunities, and social inclusion issues (Lowndes et al 2001). Thus, Urbinati and Warren (2008) argued that adopting online platforms for direct citizen engagement might create misconceptions of greater inclusion, and they claimed that citizen representation through online platforms was misunderstood as direct democracy, noting that 'only a tiny percentage of citizens are actively involved in any given venue' (p. 405).…”