Non-verbal communication: the importance of listening

Kacperek, Lynn

doi:10.12968/bjon.1997.6.5.275

Cited by 52 publications

(29 citation statements)

References 5 publications

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“…24 The importance of facilitating effective communication through active listening and the skilled use of non-verbal communication is clear, and should not be underrated. 25 The present study showed that the CPNs felt that they could provide security to the family by offering parents access to videoconferencing day and night. Parents need consistent encouragement, ongoing reassurance and positive feedback regarding their competency to cope with the situation.…”

Section: Discussionmentioning

confidence: 63%

Experience with videoconferencing between a neonatal unit and the families' home from the perspective of certified paediatric nurses

2009

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Parents of preterm-born infants need support after returning to their homes with their baby. We studied the experience of certified paediatric nurses (CPNs) with the use of videoconferencing between the neonatal intensive care unit and the families' home. Families were given a home videoconferencing unit, which allowed them to contact staff at the neonatal unit, day and night. Over a period of 12 months, ten families used the videoconferencing equipment. Families made a median of 4 telemedicine calls each (range 2-30). Narrative interviews were performed with 10 CPNs after the study ended. Qualitative thematic content analysis was applied to the interview data and one theme was identified: smoothing the transition of infants from the neonatal unit to the families' home. The CPNs found that videoconferencing helped them to assess the overall situation at home and facilitated the relationship between parents and the infant. The CPNs felt that they were able to provide security to the family. The use of videoconferencing was considered as a generally positive experience and as a tool to improve nursing care at home.

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Section: Discussionmentioning

confidence: 63%

Experience with videoconferencing between a neonatal unit and the families' home from the perspective of certified paediatric nurses

2009

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“…The aim of active listening is to engage, facilitate and encourage the patient to speak. 13 This aspect of listening is reflected in the skills needed in the 'L' part of the 'CLASS' strategy. 8 Listening is not simply hearing words.…”

Section: Listeningmentioning

confidence: 99%

Communicating effectively: some practical suggestions

Freeman¹

1999

Br Dent J

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“…Other studies [7][8][9] have emphasized the importance of maintaining optimal communication between nurses and the patients receiving mechanical ventilation. However, evidence 10 suggests that although critical care nurses are aware of the need for effective patient communication, such communication often does not occur.…”

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confidence: 99%

Communication Difficulties and Psychoemotional Distress in Patients Receiving Mechanical Ventilation

Khalaila

Zbidat

Anwar

et al. 2011

American Journal of Critical Care

133

120

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Background Difficulties in communication in intensive care patients receiving mechanical ventilation are a source of stressful experiences and psychoemotional distress. Objectives To examine the association between communication characteristics and psychoemotional distress among patients treated with mechanical ventilation in a medical intensive care unit and to identify factors that may be predictive of psychological outcomes. Methods A total of 65 critically ill patients, extubated within the preceding 72 hours, were included in this cross-sectional study. Data were collected by using a structured interview. Separate regression analysis of data on 3 psychoemotional outcomes (psychological distress, fear, and anger) were used for baseline variables, communication characteristics, and stressful experiences. Results Difficulty in communication was a positive predictor of patients' psychological distress, and length of anesthesia was a negative predictor. Fear and anger were also positively related to difficulty in communication. In addition, the number of communication methods was negatively associated with feelings of fear and anger. Finally, the stressful experiences associated with the endotracheal tube were positively related to feelings of anger. Conclusions Patients treated with mechanical ventilation experience a moderate to extreme level of psychoemotional distress because they cannot speak and communicate their needs. Nurses should be aware of the patients' need to communicate. Decreasing stressful experiences associated with the endotracheal tube and implementing more appropriate communication methods may reduce patients' distress.

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Non-verbal communication: the importance of listening

Cited by 52 publications

References 5 publications

Experience with videoconferencing between a neonatal unit and the families' home from the perspective of certified paediatric nurses

Experience with videoconferencing between a neonatal unit and the families' home from the perspective of certified paediatric nurses

Communicating effectively: some practical suggestions

Communication Difficulties and Psychoemotional Distress in Patients Receiving Mechanical Ventilation

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