Non-Profit Islamic Institutions and Quality Management Systems in Malaysia

Abstract

This paper presents a narrative review of arguments made by researchers regarding the applicability of western and Japanese quality management systems by non-profit Islamic institutions. This review approach was employed after undertaking a literature search for selected articles based on the inclusion and exclusion criteria. The focus of narrative reviews in this study is to identify common themes across researches regarding non-profit Islamic institutions and quality management systems in Malaysia that can then be used to identify commonalities and critical differences among included documents. Following electronic searches of Scopus and Google Scholar sites, nine studies on quality management systems related to non-profit Islamic institutions were identified and subjected to a detailed narrative literature review. Findings reveal that the quality management systems discussed by researchers vary and there are researchers who rejected the idea of implementing western and Japanese quality management systems and instead implemented the Islamic Quality Management system, which was developed in Malaysia. This study intends to contribute to the quality of management and non-profit institution management literature with the proposition of adopting quality management systems by the management of non-profit Islamic institutions.

Model Kinerja Manajamen Sumber Daya Manusia Pada Lembaga Amil Zakat Ydsf Malang Di Era Disrupsi Digital

“…Berdasarkan Mohd Sadiq dan Fadzila Azni perkembangan sistem manajemen dengan pola western and japanese dapat diadopsi dalam bentuk sistem manajemen organisasi islam non profit yang dilaksanakan berdasarkan sistem filosofi islam, seperti pada organisasi non profit yaitu lembaga pengelolaan zakat. (Mokhtar & Ahmad, 2020) Salah satu organisasi non profit di Indonesia yang berkembang pesat ialah organisasi pengelolaan dana ZIS atau Lembaga Amil Zakat. Kegiatan yang dilaksanakan oleh organisasi tersebut berjalan semakin kompleks dikarenakan tingginya upaya peningkatnya pelayanan organisasi dalam mendukung kemaslahatan masyarakat.…”

“…(Usman et al, 2021) Organisasi non profit dalam perkembanganya harus mampu melihat peluang agar dapat melakukan inovasi secara efektif dan mampu berjalan sukses. (Drucker, 2004) YDSF adalah salah satu contoh lembaga amil zakat yang fokus bergerak dalam pengelolaan zakat sejak didirikan pada 1 Maret 1987. YDSF merupakan singkatan dari Yayasan Dana Sosial Al Falah.…”

“…Organisasi/institusi zakat harus dapat beradaptasi dengan "external environment" atau perubahan lingkungan yang berpengaruh pada strategi manajemen sumber daya manusia. (Mokhtar & Ahmad, 2020) Pada kondisi saat ini YDSF Malang telah menunjukkan kapabilitasnya beradaptasi di era disrupsi digital dengan menggunakan sistem hybrid, yaitu dengan sistem online dan offline Hybrid menurut Cambridge dictionary memiliki arti something that is a mixture of two very different things dalam proses seleksi dan rekruitmen. Pengelolanya sebaiknya dilaksanakan secara professional berdasarkan SOP.…”

Strengthening Business Growth Model for Cooperatives Through the Implementation of Shariah-Based Quality Management Standard Ms1900:2014

“…Many scholars have investigated topics on quality management activities such as Total Quality Management (TQM), Quality Control and Quality Assurance (i.e, Easton & Jarrell, 1998;Kannan & Tan, 2005;Powell, 1995;Robin & Kehoe, 1994;Samson & Terziovski, 1999;Chiarini, 2020;Shahibah, Hariadi & Baridwan, 2020;van Kemenade, 2021). Nevertheless, there are limited studies which covers this topic from the Islamic perspective (i.e, Sarion, 2015;Mohamed, 2019;Mokhtar, 2019;Ishak, 2019;Mohamed, 2021). This research will investigate on the MS1900:2014, a Shariah-based Quality Management System which is established in Malaysia.…”