Non-prescription treatment of NSAID induced GORD by Australian pharmacies: a national simulated patient study

MacFarlane, Brett; Matthews, Andrew; Bergin, Jenny

doi:10.1007/s11096-015-0129-9

Cited by 11 publications

(13 citation statements)

References 17 publications

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“…Out of the 1107 papers in the original search and two added due to quoting the 2006 review, 148 papers met the criteria . Extraction of relevant papers from those found by the search strategy was done jointly by two researchers (IB and PN) and independently by a third researcher (AA).…”

Section: Resultsmentioning

confidence: 99%

“…Some of the 148 papers were about different aspects of the same study. For example, the Quality Care Pharmacy Support Centre (QCPSC), a joint venture between the University of Sydney and the Pharmacy Guild of Australia ran a large programme of SP visits in Australian pharmacies, resulting in 14 analysis publications, while development of standards was presented in Benrimoj et al . 2008 .…”

Section: Resultsmentioning

confidence: 99%

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A systematic review of the use of simulated patient methodology in pharmacy practice research from 2006 to 2016

Björnsdóttir

Granås

Bradley

et al. 2019

International Journal of Pharmacy Practice

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Objectives Simulated patient (SP) methodology (mystery shopping) is used increasingly to assess quality of pharmacy services, and evaluate impact of interventions. Our objective was to review papers reporting on the use of SP methodology in pharmacy practice research 2006-2016 in community pharmacies worldwide. Methods We searched EMBASE and MEDLINE for papers reporting on the use of mystery shopping in pharmacy settings, using a wide range of terms for SPs, based on previous review. We removed irrelevant papers, duplicates, papers not written in English, and review papers and reviewed remaining papers. Two reviewers carried out data abstraction, using the same tool as the previous review and inserting data into Excel, focusing on how the SP methodology is used. Key findings A total of 148 papers from 52 countries from all regions of the world were included in the review. A wide range of terms described the method, and simulated patient was the most common (49 papers). Most studies were cross-sectional (124), and most investigated only community pharmacies (115). The most common aim was to evaluate some aspect of pharmacists' or other staff's advice and counselling (94). Number of visits is 2-7785. Many papers did not cover details, such as number of visits planned, and carried out, scenario used, training and background of SPs, and ethical approval for the study. Conclusions The use of SP methodology has increased substantially in the field of pharmacy over the past decade. This is a useful method in a wide range of countries and settings. Greater detail is required in reporting.

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Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

A systematic review of the use of simulated patient methodology in pharmacy practice research from 2006 to 2016

Björnsdóttir

Granås

Bradley

et al. 2019

International Journal of Pharmacy Practice

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“…Seven 21-23,35,45,71,86 reported actual performance was worse than the performance measured with the questionnaires, one 41 study found them to be similar and the other two 25,39 did not report that information . In the 13 studies that reported comparisons between community pharmacists and other staff, nine 20,37,43, 59,66,67,73,76,83 reported pharmacists performing better and four 21,60,85,86 reported similar performances.…”

Section: Comparisonsmentioning

confidence: 99%

A systematic review of community pharmacies' staff diagnostic assessment and performance in patient consultations

Sinopoulou

Gordon

Rutter

2019

Research in Social and Administrative Pharmacy

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Background: Increases in patients seeking advice at pharmacies has led to pharmacy staff engaging in diagnostic behaviours. Approaches to diagnosis include using mnemonics and clinical reasoning. Objectives: The primary aim of this review was to assess the degree to which the criteria authors use to evaluate diagnostic performance in pharmacy consultations, in studies that use simulated patients or vignettes, conform with a clinical reasoning and a mnemonic framework. A secondary aim of the review was to characterise staff performance in the studies, based on the authors' comments of their results. Methods: MEDLINE, EMBASE and Web of Science were searched between October 2016 and April 2017. Only peer-reviewed studies assessing pharmacy staff's diagnostic performance by using simulated patients or vignettes were eligible for inclusion. Data were extracted about how each study's criteria conformed with clinical reasoning and mnemonic frameworks. A scoring system between 0 and 4 was devised to determine the degree to which studies aligned to these two approaches. Risk of bias was assessed using the NHI Study Quality Assessment Tools. The review was registered in PROSPERO with identification number CRD42017054827. Results: Sixty-eight studies (55 cross-sectional, 11 educational interventions and 2 RCTs) with sample sizes between 10 and 2700 were included in the review. Most studies were of poor or fair quality. Performance of pharmacy staff was overwhelmingly reported as poor by study authors. This was the case regardless of geography, scenario used or whichever assessment framework was utilised. Scrutiny on how authors arrived at these conclusions revealed that mnemonic criteria were employed to assess pharmacy staff's diagnostic performance rather than a clinical reasoning approach. Conclusions: Potentially important aspects of the decision-making process, that clinical reasoning accounts for, were left unexplored. The scope of the number and locations of the included studies is a strength of this review, however, the system employed does not represent a validated tool. Submission Files Included in this PDFFile Name [File Type] cover letter.docx [Cover Letter] Response to reviewers.docx [Response to Reviewers (without Author Details)] Abstract.docx [Abstract]

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“…Jedną ze sprawdzonych metod oceny jakości usług w różnych obszarach, w tym związanych z ochroną zdrowia, są badania terenowe z wykorzystaniem metodologii tajemniczego/symulowanego pacjenta/klienta (tzw. mystery shopper/ mystery patient/simulated patient study) [15][16][17][18][19]. Jako tzw.…”

Section: Wstępunclassified

An assessment of counseling quality provided by community pharmacies to patients during expedition of pseudoephedrine

Gołda¹,

Dymek²,

Polak³

et al. 2019

Farm Pol.

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An assessment of counseling quality provided by community pharmacies to patients during expedition of pseudoephedrine • The study was designed to investigate the quality of pharmaceutical counseling accompanying the expedition of pseudoephedrine. Method: the "mystery patient" study carried out in 142 community pharmacies in Poland. The study was conducted using two scenarios and a checklist. The scenario I: drug for child, II: 75-year-old man. In both situations, the pharmacy staff should discourage the use of the drug. The checklists were completed after leaving the pharmacy. The data were analyzed collectively. It was assessed whether the pharmacists/ technicians identify the drug user and/or exclude contraindications. Results: 142 consultations were analyzed (I n=72, II n=70). Only 24 out of 142 pharmacists/technicians identified the patient. Scenario I: 21 pharmacists did not ask any questions. Scenario II: only 22% pharmacists/technicians informed that the drug is for the "elderly person" determined his age, 50% of consultants did not ask about diseases/other medicines used by him. Conclusions: It is necessary to educate pharmacists about conducting interviews and introducing algorithms for the expedition of OTC drugs.

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Non-prescription treatment of NSAID induced GORD by Australian pharmacies: a national simulated patient study

Cited by 11 publications

References 17 publications

A systematic review of the use of simulated patient methodology in pharmacy practice research from 2006 to 2016

A systematic review of the use of simulated patient methodology in pharmacy practice research from 2006 to 2016

A systematic review of community pharmacies' staff diagnostic assessment and performance in patient consultations

An assessment of counseling quality provided by community pharmacies to patients during expedition of pseudoephedrine

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