“…The latent variables, which refer to theoretical constructs, are: communication flow orientation (C1), usefulness in the development of information technology (IT) solutions (C2), ease of understanding (C3), accuracy (C4), and impact on redesign success (C5). The mathematical symbols used in the model, and in the following sections, were adapted from the classic path analysis, covariance-based SEM, and PLS literatures (Kline, 2010;Kock, 2016;Lohmöller, 1989;Wright, 1934;1960): βij is the path coefficient for the link going from composite Cj to composite Ci, λij is the loading for the j th indicator of composite Ci, and ζi is the structural error associated with an endogenous composite Ci. With exception of communication flow orientation (C1), a set of indicators xij is used to measure each composite Ci.…”