2017
DOI: 10.1016/j.proeng.2017.01.095
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Non-financial Value Drivers: Case of Latvian Banks

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Cited by 7 publications
(10 citation statements)
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“…A great number of research efforts are already dispensed with in evaluating the relationship between CG and firms’ financial performance to showcase the level to which the character has informed the wealth of shareholders (Beaver et al, 2005; Lo & Sheu, 2007). However, Titko and Shina (2017) have shown that financial performance can be improved through non-financial measures of enhanced employees’ achievement and customer fulfilment, improved firm’s reputation and sustainability. Additionally, Larsen and Tan (2015) and Śledzik (2013) confirm that reputation, employee satisfaction and turnover, staff know-how, customer devotion and novel potentials are the NFP indicators of a firm.…”
Section: Corporate Governance and Non-financial Performancementioning
confidence: 99%
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“…A great number of research efforts are already dispensed with in evaluating the relationship between CG and firms’ financial performance to showcase the level to which the character has informed the wealth of shareholders (Beaver et al, 2005; Lo & Sheu, 2007). However, Titko and Shina (2017) have shown that financial performance can be improved through non-financial measures of enhanced employees’ achievement and customer fulfilment, improved firm’s reputation and sustainability. Additionally, Larsen and Tan (2015) and Śledzik (2013) confirm that reputation, employee satisfaction and turnover, staff know-how, customer devotion and novel potentials are the NFP indicators of a firm.…”
Section: Corporate Governance and Non-financial Performancementioning
confidence: 99%
“…Even though Lo and Sheu (2007) and Beaver, McNichols, and Rhie (2005) assert that several research efforts are involved with examining the relationship between CG and firm financial performance, Titko and Shina (2017) opine that financial performance can be enhanced through non-financial measures of enhanced employees’ achievement and customer fulfilment, improved firm’s reputation and sustainability (Mühlbacher, Siebenaler, & Würflingsdobler, 2016). However, Bello (2016) informs that in Nigeria, there is no significant emphasis on the eloquent and concrete evaluations of the occurrence of CG, even though, the latter is consciously recognised in the emerging and developed climes based on the reformations made in their societies.…”
Section: Introductionmentioning
confidence: 99%
“…This emphasis on financial and quantitative value creation demonstrates the companies' focus on shareholders and investors as primary stakeholders to the exclusion of other stakeholders (Adams 2014;Barnabe et al 2019;Freudenreich et al 2019;Grassman et al 2019;Śledzik 2013) Thirdly, companies acknowledge the value they create for customers in the products and services they offer (n = 84 occurrences linked to value creation), supporting the literature that emphasises value to customers as quantitative in nature (Bowman & Ambrosini 2000;Freudenreich et al 2019;Porter 1980;Sheveleva 2018;Śledzik 2013;Titko & Shina 2017). Omitted from the integrated reports is the acknowledgement that value creation to customers also includes qualitative values, such as loyalty (n = 0 linked to value creation) and customer retention (n = 0 linked to value creation) (Bowman & Ambrosini 2000;Dalbøl & Dalbøl 2011;Titko & Shina 2017). This qualitative focus on products and services is demonstrated by African Oxygen (Afrox) (2019:12) in their Integrated Report, where they state: 'Value creation at Afrox is the sustainable and effective delivery of products and services to add value for its customers in a profitable manner'.…”
Section: Findings and Discussionmentioning
confidence: 58%
“…Value to customers is often expressed as providing goods and services at affordable prices and better resource allocation to reduce related costs (Freudenreich et al 2019). The qualitative value related to customers, such as customer satisfaction and customer loyalty, is not addressed in extant value-creation literature except for linking value back to the organisation as increased profits and cash flows (Dalbøl & Dalbøl 2011;Śledzik 2013;Titko & Shina 2017). The emotional value created (how customers feel) is either not recognised by management or not considered to be relevant to purposes of reporting.…”
Section: Value Creation For Different Stakeholdersmentioning
confidence: 99%
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