Non-clinical factors and citizens’ satisfaction: A way to improve the quality of health systems
Ángel Fernández-Pérez,
Ángeles Sánchez
Abstract:Users' self-reported satisfaction is often employed to assess the quality of health services and systems and guide actions for improvement. For this reason, health providers and policymakers are increasingly interested in identifying factors that promote people's higher satisfaction with the health system that protects them. Using data from the Spanish Healthcare Barometer survey, this paper aims at analysing the relation between non-clinical factors and people's overall satisfaction with the public Spanish Na… Show more
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