2017 Ninth International Conference on Quality of Multimedia Experience (QoMEX) 2017
DOI: 10.1109/qomex.2017.7965671
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No silver bullet: QoE metrics, QoE fairness, and user diversity in the context of QoE management

Abstract: Managing QoE is one of the most interesting direct applications of workable QoE models. Indeed, being able to predict how users perceive the quality of a service allows the service provider(s) to optimize its delivery, based on several possible criteria. It has been argued, however, that the MOS is illsuited for this type of application, and that different measurese.g., rating distributions or quantiles -are better suited for the task. In this paper we build on these ideas by adding the notions of QoE fairness… Show more

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Cited by 21 publications
(25 citation statements)
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References 14 publications
(27 reference statements)
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“…The idea was first presented in [18] and later in [22]. The subject model further extends the toolkit for subjective data analysis [9,20]. It also helps make existing analyses more precise [8,21].…”
Section: Related Workmentioning
confidence: 99%
“…The idea was first presented in [18] and later in [22]. The subject model further extends the toolkit for subjective data analysis [9,20]. It also helps make existing analyses more precise [8,21].…”
Section: Related Workmentioning
confidence: 99%
“…The existence of a QoE fairness metric does not imply that operators must use only QoE fair assignment of resources, but should they need to, they have a well-founded metric at their disposal. For further discussions related to QoE management, different QoE metrics and fairness, the interested reader is referred to Hoßfeld et al [18].…”
Section: Qoe Fairness and Qoe Managementmentioning
confidence: 99%
“…QoE can change from person to person for the same video, based on the user's personality and current state of mind. Furthermore, it has been argued that identifying the right set of QoE metrics for a given service is hard and can change based on several factors including user diversity [57].…”
Section: Quality Of Service (Qos) and Quality Of Experience (Qoe)mentioning
confidence: 99%