“…The retail industry is the UK's largest private sector employer with many of its organizations operating on an international basis (Skillsmart, 2013). Yet, despite the significance of the industry to many countries, and its people-oriented nature, research on HRM in retailing is limited (Marchington, 1996;Grugulis, Bozhurt and Clegg, 2011). This paper investigates retail FLMs whose role has been identified as demanding significant HRM skills and expertise (Freathy and Sparks, 2000;Netemeyer, Maxham and Lichtentein, 2010;Grugulis et al, 2011).…”