NLP to promote TQM for effective implementation of ISO 9000

Abstract

In today’s scenario, even after achieving ISO certification, quality is still wanting. There is always a gap in people adhering to the standards. The aim of this paper is to discuss the use of neuro linguistic programming (NLP) in aiding total quality management (TQM). 5S and kaizen are identified with lateral thinking tools, using NLP. Case studies on 5S and kaizen applications in civil engineering, with and without the use of NLP, are discussed. The concept of creative kaizen and model Kaizen is introduced for better understanding of the benefits of using NLP. Finally, for the first time, a scientific appraisal of use of NLP for three different civil engineering trades has been attempted and their effects are discussed.

The applications of neuro‐linguistic programming in organizational settings: A systematic review of psychological outcomes

“…Six studies were quantitative (Ashok & Santhakumar, 2002;Duncan et al, 1990;HemmatiMaslakpak et al, 2016;Rao & Kulkarni, 2010;Sahebalzamani, 2014;Thompson, Courtney & Dickson, 2002) and one was qualitative (Tsimtsiou et al, 2017). In the quantitative analyses, three studies used a nonrandomized controlled design (Ashok & Santhakumar, 2002;HemmatiMaslakpak et al, 2016;Rao & Kulkarni, 2010), and the other three studies used a within-subject pre-post design (Duncan et al, 1990;Konefal et al, 1992;Thompson et al, 2002). None of the quantitative studies used a randomized controlled trial design.…”

“…The qualitative study used thematic analysis (Tsimtsiou et al, 2017). Three studies were conducted in Europe (Duncan et al, 1990;Thompson et al, 2002;Tsimtsiou et al, 2017), three studies were conducted in Asia (Ashok & Santhakumar, 2002;HemmatiMaslakpak et al, 2016;Rao & Kulkarni, 2010), and one study was conducted in the USA (Konefal et al, 1992).…”

“…One quantitative study conducted follow-up assessments at 6 weeks and 6 months post-training (Thompson et al, 2002). Employees in the seven eligible studies worked in civil engineering, hospitality, education, and health fields (Ashok & Santhakumar, 2002;Duncan et al, 1990;HemmatiMaslakpak et al, 2016;Konefal et al, 1992;Thompson et al, 2002;Tsimtsiou et al, 2017;Rao & Kulkarni, 2010). Five studies provided detailed participant data including age, educational background, marital status, and religion (Duncan et al, 1990;HemmatiMaslakpak et al, 2016;Konefal et al, 1992;Thompson et al, 2002;Tsimtsiou et al, 2017).…”

“…Specific NLP skills used were related to stress reduction (Duncan et al, 1990;Konefal et al, 1992;Rao & Kulkarni, 2010), communication (Duncan et al, 1990;HemmatiMaslakpak et al, 2016;Konefal et al, 1992;Thompson et al, 2002;Tsimtsiou et al, 2017), and goal setting (Duncan et al, 1990;HemmatiMaslakpak et al, 2016;Konefal et al, 1992). Ashok and Santhakumar (2002) did not report the contents of the intervention. In the three studies focussing on stress or anxiety reduction (Duncan et al, 1990;Konefal et al, 1992;Rao & Kulkarni, 2010), NLP anchoring-that involves triggering a desired affective state (e.g., relaxation) by applying a specific stimulus (e.g., a touch on the shoulder, certain words, or a certain picture;…”

Neuro‐linguistic programming and learning theory: a response

“…Barnett, 1990;Field, 1990;Jupp, 1989), and management (e.g. Ashok and Santhakumar, 2002;Georges, 1996). Much of this literature explores applications of NLP to the field of practice in question.…”