NHS Support Services: Present and Future Developments in Training

Randall, Lyn; Tofts, Anne

doi:10.1108/09596119110000521

Cited by 3 publications

(2 citation statements)

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“…Randall and Tofts [34] describe the role of training initiatives in supporting the NHS "hotel service" concept.…”

Section: Skills Trainingmentioning

confidence: 99%

“…Explains the hotel service concept and the impact of the Training and UK National Health Service Tofts [34] Government's review of the NHS on the quality of hotel services support services in hospitals. Identifies implications for training and development Burgess [35] Focuses on the role of hotel controllers who feel that their training Training for hotel financial controllers needs are not being met.…”

Section: Randall Andmentioning

confidence: 99%

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The international hospitality business

Teare

1995

International Journal of Contemporary Hospitality Management

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Presents a review identifying the distinctive themes and their related sub‐themes as reflected by articles published in the International Journal of Contemporary Hospitality Management in the period 1989‐1994. Sets out six theme areas which reflect the main strands of research and thinking during the review period. The theme areas are: people and organizations; education, training and development; trends analysis, business strategy and decision making; customers and service quality; marketing and brand management; operations and facilities management.

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“…Randall and Tofts [34] describe the role of training initiatives in supporting the NHS "hotel service" concept.…”

Section: Skills Trainingmentioning

confidence: 99%

Section: Randall Andmentioning

confidence: 99%

The international hospitality business

Teare

1995

International Journal of Contemporary Hospitality Management

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Contract catering: a positional paper

Wilson

Murray

McKenna-Black

2001

International Journal of Hospitality Management

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Privatization: Impact on NHS Ancillary Services

Cumming¹

1992

International Journal of Contemporary Hospitality Management

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Investigates the perception of and attitudes towards competitive tendering for ancillary services of the hospital populations in three Scottish NHS hospitals. Results suggest that: there is a discrepancy between the Government′s stated objectives and those perceived by the public; it is unclear precisely what this and other Government initiatives mean; the role of ancillary staff in the ward team has not been fully recognized in the contracting exercise. Argues for broadening of the concept of cost‐effectiveness to include some non‐financial measures.

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NHS Support Services: Present and Future Developments in Training

Cited by 3 publications

References 0 publications

The international hospitality business

The international hospitality business

Contract catering: a positional paper

Privatization: Impact on NHS Ancillary Services

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