Nexus Between Quality of Education, Student Satisfaction and Student Loyalty: The Case of Department of English Teacher Education at Universitas Islam Negeri in Indonesia

Dewi, Ratna Sari; Roza, Melinda; Taridi, Muhamad; Alek, Alek; Fahrurrozi, Fahrurrozi

doi:10.24874/ijqr15.01-05

Cited by 7 publications

(7 citation statements)

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“…This questionnaire consisted of five items and was developed using a four-point Likert scale ranging from 1 (strongly disagree) to 4 (strongly agree). The use of this scale aimed to obtain a wider range of responses and minimize potential misunderstandings among respondents (Ratna Sari Dewi et al, 2020). The third instrument employed in this study was a semi-structured interview protocol that comprised seven questions.…”

Section: Methodsmentioning

confidence: 99%

Online systematic guided reading strategies to improve EFL students’ reading performance

Alek¹,

Nguyen²

2023

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The present study aims to examine the effects of incorporating online systematic guided reading strategies (SGRS) on the reading performance of English as a foreign language (EFL) learners. The study employed a mixed-method approach with a one-group pre-test and post-test design. The participants were recruited from second-year students majoring in English language. The quantitative data were subjected to statistical analysis using a t-test, while the qualitative data were analyzed and interpreted based on the participants' responses to open-ended survey questions and in-depth interviews regarding the use of online SGRS. The findings indicate that the implementation of SGRS significantly improved the reading performance of EFL students (p < 0.05). The study's implications for EFL teaching and research on learners' reading competence are also discussed in depth.

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Section: Methodsmentioning

confidence: 99%

Online systematic guided reading strategies to improve EFL students’ reading performance

Alek¹,

Nguyen²

2023

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“…Misalnya keinginan dan kebutuhan akan literasi dini untuk anak pada orangtua membuat pihak kepala TK ABA Majapahit menyediakan program pembelajaran individual. Pemenuhan terhadap keinginan dan kebutuhan pelanggan akan menghasilkan kepuasan bagi pelanggan (Sari Dewi et al, 2021).…”

Section: Membuat Nilai Inovasi Dalam Penyelenggaraan Layanan Paud Islamunclassified

Pengembangan Lembaga Paud Islam Dalam Perspektif Blue Ocean Strategy

Mulyani,

Wiyani

2023

JMPI

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This study aims to describe and analyze the development of Islamic PAUD institutions carried out by TK ABA Majapahit Kalierang Bumiayu Brebes in the perspective of blue ocean strategy. This research is a naturalist qualitative research. Data were collected using interviews, observation and documentation. Then the data were analyzed using the data analysis technique of the Miles and Huberman model. The results showed that the steps taken in implementing the blue ocean strategy to develop PAUD institutions in TK ABA Majapahit were: (1) Creating a canvas for the development of Islamic PAUD institutions; (2) Create a framework for Islamic PAUD institutions; (3) Create three levels of non-customer Islamic PAUD services; (4) Create a framework for six paths for the development of Islamic PAUD institutions; and (5) Creating the value of innovation in the provision of Islamic PAUD services.

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“…Public trust in the quality of higher education is very dependent on the satisfaction it can provide (Rezaei et al, 2017) (Budiyanti et al, 2020). One indicator is the number of interested people who want to go to college (Kolbina et al, 2022) (Sari Dewi et al, 2021).…”

Section: A Introductionmentioning

confidence: 99%

An Evaluation of the Quality Educational Services in D3 Computerized Accounting at Politeknik Negeri Banjarmasin with the Matrix Method Importance Performance Analysis

Priyougie,

Haq,

Rusniati

2024

PIJED

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Evaluation of the quality of educational services is an important process to assess the extent to which an educational institution is able to meet the needs of students and provide quality services. Therefore, there is a need for consistent evaluation of continuous improvements to the quality of educational services to achieve customer needs and satisfaction, especially for the D3 Computerized Accounting Study Program, Accounting Department, Politeknik Negeri Banjarmasin (POLIBAN). By improving the satisfaction of all stakeholders involved in academic services, it is hoped that it can increase the number of prospective new students and the competitiveness of graduates so that they can be accepted into the D3 Computerized Accounting Study Program, Accounting Department, POLIBAN. This research aims to evaluate the quality of educational services in the D3 Computerized Accounting Study Program, Accounting Department, POLIBAN using the Importance Performance Analysis Matrix method. The research results found that there was a significant difference between expectations and perceptions regarding educational services in the D3 Computerized Accounting Study Program, Accounting Department, POLIBAN. This research provides recommendations to the D3 Computerized Accounting Study Program, Accounting Department, POLIBAN, to make continuous improvements so as to increase the number of students entering the D3 Computerized Accounting Study Program, Accounting Department, POLIBAN.

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Nexus Between Quality of Education, Student Satisfaction and Student Loyalty: The Case of Department of English Teacher Education at Universitas Islam Negeri in Indonesia

Cited by 7 publications

References 0 publications

Online systematic guided reading strategies to improve EFL students’ reading performance

Online systematic guided reading strategies to improve EFL students’ reading performance

Pengembangan Lembaga Paud Islam Dalam Perspektif Blue Ocean Strategy

An Evaluation of the Quality Educational Services in D3 Computerized Accounting at Politeknik Negeri Banjarmasin with the Matrix Method Importance Performance Analysis

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