Newcomer Nurses’ Telephone Calls to Porters and Doctors: Inquiring and Reporting as Vehicles for Requests

Sterie, Anca‐Cristina; González-Martínez, Esther

doi:10.1007/978-3-319-46867-9_6

Cited by 7 publications

(3 citation statements)

References 23 publications

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“…In interactional, linguistic, and conversational analytic literature, requests between professionals in institutional contexts have rarely been studied. Research concentrates on requests in everyday conversations, initially those directed by adults to children, with the exception of a recent study by Sterie and González-Martínez (2017) investigating requests in hospital settings. These authors demonstrate that requests directed by nurses to porters are explicit, whereas those directed to physicians are most often implicit.…”

Section: Discussionmentioning

confidence: 99%

“You Should Maybe Work Together a Little Bit”: Formulating Requests in Interprofessional Interactions

et al. 2021

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Based on an empirical analysis of video-recorded collaborative practice situations, this article looks at different ways in which a health professional can direct a request to another professional with the aim that he or she performs an action. Using a corpus of video-recorded interactions in different institutional settings and types of situations, it looks at how requests are formulated, showing that they can range from authoritative to mitigated, direct to indirect, and explicit to implicit. The study shows that professionals use a great deal of strategies to preserve politeness and each other’s right not to be told what to do, aiming at mitigating the “face-threatening” aspect of requests. However, by doing so, they frequently produce unclear statements which can impede good communication and professional collaboration.

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Section: Discussionmentioning

confidence: 99%

“You Should Maybe Work Together a Little Bit”: Formulating Requests in Interprofessional Interactions

et al. 2021

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“…Ronaldo commits to granting the request; Amaryse thanks him and immediately moves to closure. Sterie (2015) and Sterie and González-Martínez (2017) present additional request formats used by the newcomers.…”

Section: Main Activities In the Newcomers' Callsmentioning

confidence: 99%

“…The research team's previous scientific publications (cf. Sterie, ; Sterie & González‐Martínez, ) presented qualitative conversation analysis of specific interactional phenomena found in a few selected newcomers' calls. In this article, for the first time, we present the quantitative results of the statistical descriptive analysis and the conversation analysis‐based coding in their entirety.…”

Section: The Studymentioning

confidence: 99%

Surgery nurses' telephone communication: a mixed methods study with a special focus on newcomers' calls

et al. 2018

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AimsThe aim of this study was (i) to document the main features of surgery nurses' telephone calls, with a special focus on newcomers' calls; and (ii) to identify the main activities accomplished during the newcomers' calls.DesignMixed methods study.MethodsWe audio recorded telephone calls internal to the hospital in two surgery nursing stations. We performed statistical descriptive analysis of the total collection of calls and of those specifically involving the newcomers and compared both sets. We also performed conversation analysis‐based coding of the main activities accomplished during newcomers' calls.ResultsSurgery nurses' telephone calls are extremely brief, predominantly nurse initiated and take place with a wide range of interlocutors who, for the most part, use mobile phones. The newcomers' calls are only slightly longer, take place with a more limited, but still wide, range of interlocutors and are even more often nurse initiated. The main activities of newcomers' calls are requests and activities related to connecting relevant interlocutors.

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La requête dans les interactions institutionnelles : une introduction

Doehler¹,

Horlacher²

2023

Langage Et Société

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Dans l’introduction à ce numéro spécial dédié à la requête dans les interactions institutionnelles, nous présentons d’abord la conception de l’institution et de l’interaction institutionnelle caractérisant les travaux ici réunis, laquelle peut être qualifiée de socio-constructiviste. Nous esquissons ensuite le développement historique de la recherche sur les requêtes, en prêtant une attention particulière aux études menées dans une perspective interactionnelle et multimodale. Enfin, nous explicitons les fondements épistémologiques d’une conception interactionnelle de l’agir social, et par extension de la requête, et de son caractère réflexif et intelligible, donc reconnaissable. Pour conclure, nous présentons les contributions rassemblées dans le volume et identifions leur apport à une meilleure compréhension de la requête dans ses dimensions à la fois formelles et sociales.

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Newcomer Nurses’ Telephone Calls to Porters and Doctors: Inquiring and Reporting as Vehicles for Requests

Cited by 7 publications

References 23 publications

“You Should Maybe Work Together a Little Bit”: Formulating Requests in Interprofessional Interactions

“You Should Maybe Work Together a Little Bit”: Formulating Requests in Interprofessional Interactions

Surgery nurses' telephone communication: a mixed methods study with a special focus on newcomers' calls

La requête dans les interactions institutionnelles : une introduction

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