New challenges in education processes at technical faculties in Asian countries of the former Soviet Union

Dabylova, Malika; Sroka, Mariusz; Alibekova, Gulnaz

doi:10.30657/pea.2020.26.04

Cited by 2 publications

(2 citation statements)

References 8 publications

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“…It does not take into account individual expectations. In the literature [39][40][41][42] there are many method and tools that can be used to assess quality of products or services. All of them have their advantages and disadvantages, but at the same times they are very helpful and give different possibilities to obtain interesting results.…”

Section: Tab 5 Differences and Similarities Between Sevqual And Servperf Methods (Own Study)mentioning

confidence: 99%

Application of servqual and servperf methods to assess the quality of teaching services - comparative analysis

Czajkowska¹,

Ingaldi²

2021

Manufacturing Technology

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The features of quality, which is an ambiguous, gradual and very subjective concept, cause that there is no one absolute standard for it. Scientists are looking for ways of its evaluation and improvements of the existing methods. It relates to various areas, but at the same time it is also complex and multifaceted. There are so many definitions of quality that are constantly evolving. In the paper two methods Servqual and Servperf to assess the quality of teaching services were used. The aim of the paper was to compare the results of the service quality analysis with use of both methods and to indicate the differences between them. It was also checked whether conclusions regarding the quality of services differ depending on the used research method. The Servqual method takes into account the individual expectations of the respondents, which may affect the assessment of the actual service. It is more complicated, but the results are more adequate to the specifics of the service. It was shown that in one of the areas the results concerning the quality of teaching services differed significantly depending on the used method. However, according to the literature review and presented analisys it is not possible to indicate which of these two scales to use to properly measure the service quality.

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Section: Tab 5 Differences and Similarities Between Sevqual And Servperf Methods (Own Study)mentioning

confidence: 99%

Application of servqual and servperf methods to assess the quality of teaching services - comparative analysis

Czajkowska¹,

Ingaldi²

2021

Manufacturing Technology

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“…COVID-19 and the mass transition of educational relations into the distance learning form have unexpectedly boosted digitalization in education [17]. Digitalization in education is a very important trend in the world, which will fundamentally change the nature of education in the upcoming decades [18] as well as enable the creation of services of much higher quality than today [19]. The development of the Internet and, nowadays, COVID-19 determined an increase in the role of computer-based instruments in the education process.…”

Section: Introductionmentioning

confidence: 99%

Digitalization of Higher Education Around the Globe During Covid-19

Rosak-Szyrocka¹,

Żywiołek²,

Zaborski³

et al. 2022

IEEE Access

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E-learning is an evolutionary concept, not a revolutionary concept since it has been introduced and practiced in previous decades as well. The current research paper contributes to educational research based on the investigation of holistic perspectives of the ongoing online teaching activities during the lockdown period. The article is built on a literature review. The methodologies are described and the results are presented. There have been research on distant learning and digitalization, but mostly in terms of potential, obstacles, and student assessments, as well as their influence on education. There are no empirical research on the worldwide trend of how employees utilize e-learning resources to determine instructors' interest in and attitudes about using them. This chasm is also regarded a new angle of empirical research that uses the Chi-square test of independence to find patterns. The present research aims to build a realistic instrument that can assess instructors' attitudes about e-learning during COVID-19 with this purpose in mind.The paper consists of two parts: a literature review and statistical analysis. The research was conducted by means of a diagnostic opinion CAWI (Computer Assisted Web Interview) questionnaire and statistical analysis. This study was conducted among 342 teachers working in various universities located in the following countries: Poland, Pakistan, Iraq, USA, UK, Germany, and Austria. The questionnaire consisted of 20 questions. The researchers provided a detailed overview of e-learning practices during the pandemic and its future prospects from the teacher's point of view. The goals of this article and the research problems are to learn about the worldwide trend of how employees utilize e-learning resources, to identify teachers' interests in and attitudes towards using e-learning resources throughout the globe, and to recommend opportunities for workers to use e-learning resources around the world, which is a very important issue, especially in the era of globalization, society 5.0, and industry 4.0. The authors also proposed a Chisquare statistical analysis to check whether there exists a relationship between two variables based on which the hypotheses were formulated. The results of the study clearly show that the respondents approach to e-learning was very responsible because they realized that it was up to them to properly convey knowledge. The results of empirical research show that the digitalization of education is no longer a future trend, but today's trend or even a university standard in the education improvement direction.

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New challenges in education processes at technical faculties in Asian countries of the former Soviet Union

Cited by 2 publications

References 8 publications

Application of servqual and servperf methods to assess the quality of teaching services - comparative analysis

Application of servqual and servperf methods to assess the quality of teaching services - comparative analysis

Digitalization of Higher Education Around the Globe During Covid-19

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