A note on versions: The version presented here may differ from the published version or from the version of record. If you wish to cite this item you are advised to consult the publisher's version. Please see the repository url above for details on accessing the published version and note that access may require a subscription. For more information, please contact eprints@nottingham.ac.uk Factors associated with family caregiver dissatisfaction with acute hospital care of their older cognitively impaired relative ABSTRACT Background: Older people admitted to general hospitals have a high prevalence of cognitive impairment, but the standard of care they receive has been criticized. A specialist Medical and Mental Health Unit was developed as a model of best practice care, and evaluated in a trial. Objective: To identify patient and caregiver characteristics associated with caregiver dissatisfaction with hospital care of cognitively impaired elders. Design: Secondary analysis of data from a randomized controlled trial. Setting: An 1800 bed general hospital in England providing sole emergency medical services for its local population. Participants: 600 cognitively impaired patients aged 65 or older randomly assigned to the specialist unit or standard geriatric or internal medical wards and 488 related caregivers. Measurements: Patient and caregiver health status was measured at baseline, including delirium, cognitive impairment, behavioral and psychological symptoms, activities of daily living, and caregiver strain. Caregiver satisfaction with quality of care was ascertained after hospital discharge or death. Results: 462 caregivers completed satisfaction questionnaires. Regardless of assignment, 54% of caregivers were dissatisfied with some aspects of care, but overall 87% were satisfied with care. The main areas of dissatisfaction were communication, discharge planning and medical management. Dissatisfaction was associated with high levels of patient behavioral and psychological symptoms on admission, caregiver strain and poor psychological wellbeing at admission, a diagnosis of delirium, and the relationship of the caregiver to the patient. There was less dissatisfaction from caregivers of patients managed on the specialist Medical and Mental Health Unit compared with standard wards, after controlling for multiple factors. 4 Conclusion: Dissatisfaction was associated with patient behavioral and psychological symptoms and caregiver strain, but was not immutable to efforts to improve care.