2002
DOI: 10.1002/crq.11
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Negotiating emotions

Abstract: Folk wisdom suggests that a negotiator (1) should avoid getting emotional and (2) is a passive recipient of the whims of emotion. In this article, I argue that both of these notions are false and that a better pair of assumptions is that (1) emotions can positively affect our ability to reach negotiation goals and (2) we can actively negotiate which emotions are experienced and how intensely. I extend the emotional appraisal work of Lazarus (1991) and Parkinson (1995) by suggesting that we appraise situations … Show more

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Cited by 38 publications
(38 citation statements)
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References 21 publications
(16 reference statements)
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“…Some negotiators try to elicit a certain response from the other party for strategic gain. 52 They can also use their own emotion and expression to elicit a certain response. For example, a party may feign anger or disgust over an offer made by another party in hopes to get the party to give in.…”
Section: Behavior and Emotionsmentioning
confidence: 99%
“…Some negotiators try to elicit a certain response from the other party for strategic gain. 52 They can also use their own emotion and expression to elicit a certain response. For example, a party may feign anger or disgust over an offer made by another party in hopes to get the party to give in.…”
Section: Behavior and Emotionsmentioning
confidence: 99%
“…One's negotiating purpose is not always served by one's "relational identity" (Shapiro, 2002). Nor is one's negotiating purpose always served by the resulting emotional, cognitive, and behavioral consequences for each party.…”
Section: One's Relational Identity Can Constrain or Facilitate A Goodmentioning
confidence: 99%
“…One's "relational identity" consists of two main dimensions: autonomy and affi liation (see Shapiro 2002 for a review of research on these dimensions). Autonomy is the freedom to make a decision without that decision's being imposed (Averill and Nunley, 1992;Fisher and Shapiro, 2005).…”
Section: One's Relational Identity Can Constrain or Facilitate A Goodmentioning
confidence: 99%
“…In any negotiating relationship, people care about their perceived identity vis-à-vis their negotiating counterpart (i.e., "what I think others think about me"). In this sense, a negotiator's identity is largely relational (Shapiro, 2002): people interact differently with different people. In a relationship with an aggressive person a negotiator may feel tense and resentful, and thus act in certain ways to spite the other person.…”
Section: Improving the Negotiating Relationshipmentioning
confidence: 99%