Negative behaviours in health care: Prevalence and strategies

Layne, Diana; Nemeth, Lynne S.; Mueller, Martina; Schaffner, Marilyn; Stanley, Karen M.; Martin, Mary M.; Wallston, Kenneth A.

doi:10.1111/jonm.12660

Cited by 18 publications

(13 citation statements)

References 36 publications

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“…Further clinical leaders role modelling open communication, authentic and transformational leadership, compassion and caring foster healthy work environments (Frederick, ; Phillips et al, ; Skehan, ; Spence Laschinger, Wong, & Grau, ) thus providing these foundational skills to new clinical leaders and remediation for established leaders lacking these capacities are imperative to diminishing incivility within health care. Finally, a recent published intervention included the development of a “Professionalism Taskforce” utilized to guide organisational strategies elevating professionalism to influence team member perceptions related to prevalence of these behaviours (Layne et al, ). Systems thinking interventions include formal policies which provide necessary infrastructure supporting a safe working environment for nurses; however, enforcement of these policies is critical to decreasing the presence of all forms of negative behaviours among nursing staff (Longo, ; Skehan, ).…”

Section: Discussionmentioning

confidence: 99%

Examining the presence and sources of incivility within nursing

2019

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Aims Examine the presence and various sources of incivility among nursing staff working within an academic medical centre utilizing the Nurse Incivility Scale (NIS). Background Evidence suggests various forms of negative behaviour including incivility exist among nurses. Established consequences of these behaviours include increased employee turnover rates, decreased job satisfaction, decreased productivity and increased absenteeism. Methods A descriptive survey design was used which included the NIS instrument to measure the presence of incivility within the nursing workforce and specific sources of these behaviours among 414 nurses in an academic medical centre. Results Hospital nurses working within the intensive and intermediate care unit experienced significantly greater incivility from patients and families than other participants within the study [F (3, 413) 8.62, p = .001]. No other significant differences existed in sources of incivility between various levels of direct care. Conclusions Nursing staff working within high‐risk areas for incivility such as the intensive care and intermediate care units may require additional interventions to reduce perceptions of incivility from patients/families. Implications for Nursing Management Findings suggest further research is necessary to develop targeted interventions for nurses practicing within intensive care and intermediate units to alleviate the perceived burden of incivility from patients/families.

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Section: Discussionmentioning

confidence: 99%

Examining the presence and sources of incivility within nursing

2019

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“…2,4 Common sources of conflict include passive-aggressive communication, clique behaviors, lateral or vertical aggression, and other types of incivility. 5,6 Consider the following negative behaviors:…”

Section: Impact Of Interpersonal Conflictmentioning

confidence: 99%

Managing interpersonal conflict

Angelo

2019

Nursing Management

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“…The shortest interview transcript was selected, and after reading, the thoughts about its general meaning were noted in the margins. 3. All the transcripts were read, and a list of topics was made.…”

Section: Discussionmentioning

confidence: 99%