Abstract:PurposeDriven by the disruptive effects of the Covid-19 pandemic, the ongoing debate about the international location of firms' manufacturing activities has increasingly highlighted the specific benefits and costs of near-shoring versus far-shoring. However, the effects of near-shoring versus far-shoring on customer perceived quality and purchase intention have not been examined. Thus, this study aims to develop a conceptual model and provide new evidence to fill this gap. In particular, the study explores the… Show more
“…Consequently, many individuals were forced to delay holidays in the following months (Nilashi et al, 2021). The pandemic of COVID-19 has profoundly affected world healthcare and the economy (Colamatteo et al, 2021;Esposito et al, 2022;Jafari et al, 2021;Karatepe et al, 2022;Rezapouraghdam and Karatepe, 2020). In addition, the calamity of COVID-19 has altered travelers' behavior considerably, primarily due to confinement-related issues (Jafari et al, 2020).…”
Section: Introductionmentioning
confidence: 99%
“…, 2021). The pandemic of COVID-19 has profoundly affected world healthcare and the economy (Colamatteo et al. , 2021; Esposito et al.…”
PurposeAlthough a vast amount of research has been started to gauge customer satisfaction using surveys, the influence of COVID-19 on passengers' satisfaction has not received enough attention. Hence, the primary purpose of this research is to determine the dominant themes that emerged from airline travelers' online reviews and to determine attributes that are pertinent to the satisfaction of passengers flying with low-cost carriers (LCC) during the COVID-19 outbreak. In addition, this study investigates whether the salient themes of passengers' overall experiences vary by traveler origin, which may give more insight into airline sector market segmentation.Design/methodology/approachLeximancer software was used to construct concepts from words, followed by themes in the data analysis.FindingsThe analyses revealed eight themes in descriptions of “travel experiences” for airline passengers. These are “flights,” “staff,” “service,” “hygiene,” “cancellations,” “legroom,” “COVID-19” and “test”. Negative reviews associated with “cancellations,” “refund,” “waiting” and “baggage” (handling) concepts.Originality/valueThe findings provide important information about airline passengers' overall experiences. Limited studies have comprehensively considered various satisfaction categories of airline travelers using online reviews.
“…Consequently, many individuals were forced to delay holidays in the following months (Nilashi et al, 2021). The pandemic of COVID-19 has profoundly affected world healthcare and the economy (Colamatteo et al, 2021;Esposito et al, 2022;Jafari et al, 2021;Karatepe et al, 2022;Rezapouraghdam and Karatepe, 2020). In addition, the calamity of COVID-19 has altered travelers' behavior considerably, primarily due to confinement-related issues (Jafari et al, 2020).…”
Section: Introductionmentioning
confidence: 99%
“…, 2021). The pandemic of COVID-19 has profoundly affected world healthcare and the economy (Colamatteo et al. , 2021; Esposito et al.…”
PurposeAlthough a vast amount of research has been started to gauge customer satisfaction using surveys, the influence of COVID-19 on passengers' satisfaction has not received enough attention. Hence, the primary purpose of this research is to determine the dominant themes that emerged from airline travelers' online reviews and to determine attributes that are pertinent to the satisfaction of passengers flying with low-cost carriers (LCC) during the COVID-19 outbreak. In addition, this study investigates whether the salient themes of passengers' overall experiences vary by traveler origin, which may give more insight into airline sector market segmentation.Design/methodology/approachLeximancer software was used to construct concepts from words, followed by themes in the data analysis.FindingsThe analyses revealed eight themes in descriptions of “travel experiences” for airline passengers. These are “flights,” “staff,” “service,” “hygiene,” “cancellations,” “legroom,” “COVID-19” and “test”. Negative reviews associated with “cancellations,” “refund,” “waiting” and “baggage” (handling) concepts.Originality/valueThe findings provide important information about airline passengers' overall experiences. Limited studies have comprehensively considered various satisfaction categories of airline travelers using online reviews.
“…Scope for these varying effects are evident in a study by Colamatteo et al (2021) into consumer perceptions of a leading Italian clothing and footwear brand. An online questionnaire measured brand familiarity levels, attitude towards the brand and perceptions of its CSR by survey participants.…”
Purpose
This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.
Design/methodology/approach
This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. 10;
Findings
Organizational decisions to offshore manufacturing are increasingly being questioned by consumers who feel that quality and ethical expectations are being sacrificed to slash costs. Those who still favour this approach should consider basing operations within nations from the same region or provide justifiable reasons and assurances why far-shoring is preferred.
Originality/value
The briefing saves busy executives and researchers’ hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.
“…For companies, outsourcing-offshoring is considered a unique competitive strategic phenomenon in domestic and international markets. A review of several research articles regarding global outsourcing-offshoring shows that there are contradictions and differences between one study and another, we simply summarize that outsourcing can produce positive, unprofitable, varied, and moderate or even insignificant impacts on the company (Colamatteo et al, 2021;Handley & Benton, 2013;Pereira et al, 2019). Several positive research results show that global outsourcing-offshoring can have a good impact on cost savings, increased management effectiveness and flexibility, market access, and better quality of products and services (Colamatteo et al, 2021;Contractor et al, 2011;Roy & Sivakumar, 2011).…”
This paper aims to contribute to a better understanding of the relatively comprehensive breadth of information on outsourcing-offshoring from existing and open-source research articles. A systematic literature review was carried out on 700 articles related to global outsourcing to obtain results of scientific studies. The PRISMA method is used to get relevant articles that meet the quality control aspects of the article data used. Research on global outsourcing and offshoring showed significant progress from the start until its peak in 2008. In 2000 global outsourcing was in the implementation stage, requiring a lot of basic and conceptual research to develop global outsourcing activities. After 2008 the topic of global outsourcing research studies decreased. This was because research on global outsourcing became more specific. The 32 topic items grouped into 4 clusters are state-of-the-art research on global outsourcing-offshoring topics in the last 20 years.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.