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REPORT DATE (DD-MM-YYYY)
02-15-2006
REPORT TYPE
Technical Report
DATES COVERED (From -To
SPONSORING / MONITORING AGENCY NAME(S) AND ADDRESS(ES) 10. SPONSOR/MONITOR'S ACRONYM(S)HPC-N5
SPONSOR/MONITOR'S REPORT NUMBER(S)Navy Human Performance Center Dam Neck Annex 2025 Tartar Ave, Suite 100 Virginia Beach, VA, 23461-1924
DISTRIBUTION / AVAILABILITY STATEMENTA -Approved for public release; distribution is unlimited
SUPPLEMENTARY NOTES
ABSTRACTThe Navy Human Performance Center (HPC) and Navy Personnel Command (NPC) have reached the final phase of development for the Navy's Human Performance Feedback and Development (HPFD) and ePerformance system. This second and final iteration of usability testing was designed to verify the functionality of system revisions made as a result of recommendations offered in Schwerin et al. (2004) and gather user perceptions of system usability and cultural issues that may affect HPFD and ePerformance system implementation. This report documents the results of usability test and user survey data collection. Usability timing and errors analyses suggest that system enhancements as a result of the first usability study improved the overall usability of the HPFD and ePerformance system, but users still have significant difficulty finding, opening and creating HPFD and ePerformance documents.
SUBJECT TERMSHPFD, ePerformance, Navy, usability testing, Human Systems Integration (HSI) • HPFD tasks were completed more quickly and with fewer errors than had been observed in previous research.• Users of HPFD and ePerformance systems required the Quick Reference Guide (QRG) to locate, open, and create documents.• Tasks were completed much more efficiently and with fewer errors when using a shipboard NSIPS-dedicated NMCI server.• Supervisors and nonsupervisors experienced similar user problems.• Overall, users were more satisfied with the professionalism, efficiency, and overall effectiveness of the revised HPFD and ePerformance systems compared to the previous versions.These positive findings represent a dramatic departure from previous usability research, reflecting system enhancements made prior to the current usability study and th...