Navigating in large hospitals

Hughes, Nancy; Pinchin, James; Brown, Michael; Shaw, Dominick

doi:10.1109/ipin.2015.7346758

Cited by 9 publications

(5 citation statements)

References 14 publications

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“…This implies that wayfinding experience was difficult and stressful for users which was exacerbated by spatial layout complexity. This result substantiates the findings of Sevinc and Bozkurt (2015) and Hughes et al (2015), which state that multifaceted buildings are difficult to navigate and negatively influence wayfinding. *More wayfinding errors by female wayfinders than male wayfinders (60%) *Stopping to ask for verbal direction *Looking around more than twice to confirm route selection *Minimal backtracking by wayfinders Wayfinding was demanding in both observation and interviews…”

Section: Wayfinding Experience In the Hospitalsupporting

confidence: 89%

“…Wayfinding is the task of moving from an origin to an unknown destination in a new environment for a given purpose and it is quite challenging to first-time users in a large hospital environment (Anacta et al, 2017). Wayfinding difficulties are caused due to the complexities of building configuration and evolving spaces that emerge over time in response to operational needs and change which results in disorientation, uncertainty, anxiety, frustration, and stress (Hughes et al, 2015). The process of wayfinding constitutes a dynamic relationship between the individual's navigational ability and the setting in which navigation takes place (Brunye et al, 2018).…”

Section: Introductionmentioning

confidence: 99%

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Influence of Spatial Layout on Wayfinding Behaviour in Hospital Environment in Nigeria

Ahmed

Muhammad

Isa

et al. 2020

JAABE

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Many studies have shown that wayfinding is affected by the familiarity of subjects with the environment. Wayfinding difficulties are caused due to the complexities of building configuration and evolving spaces that emerge over time in response to operational needs and change which results in disorientation, uncertainty, anxiety, frustration, and stress. Alarge hospital environment greatly influences the wayfinding behaviour of newcomers,which could be stressful and intimidating for them. This study explores the wayfinding behaviour of unfamiliar users in the acquisition of knowledge of the environment with the aim to improve wayfinding competence in hospitals. The study was carried out at Jos University Teaching Hospital (JUTH), situated in the Plateau State of Nigeria.The methods used for data collection were walking-with observation, verbal protocol and a semi-structured interview.These methods indicated the participants’level of wayfinding performance during the navigation aimed to find the desired destination. The respondents, n 16 (8 male and 8 female),were purposively sampled and observed through behavioural mapping. Additionally, 24 respondents were separately interviewed in order to triangulate the findings of behavioural mapping. The findings revealed that the majority (62.5%) of respondents found the building layout complex to navigate due to their spatial similarities.Additionally, the wayfinding experience of the majority (95.8%) of respondents in the hospital was established to be difficult and stressful. Also, the result proved that 60% of female wayfinders were more prone to wayfinding errors than male wayfinders in finding their way to the desired destination due to the complexity of the building layout. The study recommends that building configuration design in hospitals should be organised in a simple way and it should be constantly reviewed as new spaces evolve.The implication calls for an improved design which remains distinctive and a well-linked layout that facilitates effective and efficient wayfinding for unfamiliar users in a safe and satisfactory manner.

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Section: Wayfinding Experience In the Hospitalsupporting

confidence: 89%

Section: Introductionmentioning

confidence: 99%

Influence of Spatial Layout on Wayfinding Behaviour in Hospital Environment in Nigeria

Ahmed

Muhammad

Isa

et al. 2020

JAABE

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“…Difficulty with wayfinding in hospitals is a well-recognized issue (Hughes and Brown 2015;Mollerup 2009). Older hospitals pose particular challenges for the development of effective wayfinding strategies as they have often grown organically and the use of different areas and buildings may have changed (and continue to change) over time.…”

Section: Introductionmentioning

confidence: 99%

Effective wayfinding adaptation in an older National Health Service hospital in the United Kingdom: insights from mobile eye-tracking

et al. 2020

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This case study presents a multi-phase evaluation of wayfinding difficulties in an older hospital in the UK. The first three phases made use of conventional methods for exploring wayfinding difficulties. These included a questionnaire survey for patients, a wayfinding task followed by interviews, and a questionnaire survey for stakeholders. These exercises indicated that there was a problem with wayfinding which was primarily addressed by patients and visitors asking members of staff for directions. However, the exercises provided little in the way of specific recommendations for improving wayfinding. The fourth phase of the research used mobile eye-tracking combined with a wayfinding task and interviews to explore where visitors looked for information, what signs attracted attention, and for how long. As a result of this exercise specific recommendations were made on sign placement, use of colour, and associated issues. The final phase of the research repeated the eye-tracking exercise after the recommendations were implemented. Shorter journey times and positive comments in the interviews following this exercise indicated that the modifications were effective in improving the wayfinding experience. Mobile eye-tracking appears to have potential for helping to design effective wayfinding systems in large healthcare facilities.

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“…Hospitals are usually huge, complex and changing spaces, which are regularly rearranged and extended as operational needs shift and change, often resulting in a confusing, non -well-thought-out layout and also often located within dense built-up areas, making the trip through and to the hospital a navigational challenge [2]. Hospital Kuala Lumpur (HKL) was chosen as the scope of study as it has a large area and many buildings.…”

Section: Introductionmentioning

confidence: 99%

Mapping a hospital using OpenStreetMap and Graphhopper: A navigation system

Samah¹,

Ibrahim²,

Ghazali³

et al. 2020

Bulletin EEI

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We present a mobile-based navigation system with the emphasis on the pedestrian navigation for Hospital Kuala Lumpur (henceforth, HKL) named as HKLNS. This practical research aimed to provide support and help for the people who come to the HKL. Despite having signages, layouts and other types of guidance to help them navigate, they might not be sure their current location and the destination’s paths. By using the OpenStreetMap (OSM) and Graphhopper API as a solution, it managed to help people to navigate the surrounding of the HKL. The findings showed that users were able to know their current location and the system generated the shortest pedestrian paths to the desired location using both mappings. The functionality testing and experimental results surrounding HKL demonstrated the effectiveness of this approach. The HKLNS was reliable based on the functionality and validation testing conducted towards 5 respondents with 5 different case study, in which it manage to reduce more than 50% time taken with the t-test result of 0.00041 (p0.05), indicated that the system was accepted.

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Navigating in large hospitals

Cited by 9 publications

References 14 publications

Influence of Spatial Layout on Wayfinding Behaviour in Hospital Environment in Nigeria

Influence of Spatial Layout on Wayfinding Behaviour in Hospital Environment in Nigeria

Effective wayfinding adaptation in an older National Health Service hospital in the United Kingdom: insights from mobile eye-tracking

Mapping a hospital using OpenStreetMap and Graphhopper: A navigation system

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