Nationwide survey of patients’ and doctors’ perceptions of what is needed in doctor - patient communication in a Southeast Asian context

Tran, Trung; Dalen, Jan van; Scherpbier, Albert; Do, Dung Van; Wright, E. Pamela

doi:10.21203/rs.3.rs-28191/v1

Cited by 3 publications

(3 citation statements)

References 20 publications

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“…Patients' satisfaction: Data about patients' satisfaction towards communication implementation by doctors in the form of a questionnaire that was already developed based on measuring aspects of satisfaction in communication performance from Egan. 12 The questionnaire was designed to convince respondents to answer various levels of each question and statement. The data about the dimension of variables analyzed in this study were addressed to respondents using a value scale of 1-5.…”

Section: Methodsmentioning

confidence: 99%

Therapeutic Communications of Doctors and Hypertensive Patients’ Satisfaction

Prasasta

Dewanti²,

Husada³

et al. 2022

JUXTA

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Highlights:1. Doctors who perform therapeutic communication make patients more satisfied with their services.2. Good therapeutic communication is the most effective way to establish relationships with patients with long-term treatment such as hypertension. AbstractIntroduction: Hypertension or high blood pressure is an increase in systolic blood pressure of more than 140 mmHg and diastolic blood pressure of more than 90 mmHg at two measurements at intervals of five minutes under adequate rest/calm conditions. Therapeutic communication is the most effective and important thing in establishing relationships between doctors and patients. Good communication based on trust will produce satisfaction from the patients, thus they can seek treatment again. This study aimed to analyze the relationship between therapeutic communication and hypertensive patients’ satisfaction measured among those who visited the Primary Health Center (PHC) of Surabaya to control their blood pressure.Methods: This was a cross-sectional quantitative study with all hypertensive patients who visited the PHC in November 2018-January 2019 as the subjects. Characteristics of the subjects, as well as the doctors and the therapeutic communication practices, were rated by the patients. Patients’ satisfaction was collected using validated questionnaires.Results: According to a relationship analysis between doctors’ therapeutic communication and patients’ satisfaction, it is found that there was a significant relationship. This was based on a significance value of 0.00 and smaller than 0.05. The better the communication applied by the doctor, the more satisfied the patient was. This study showed that service satisfaction was influenced by therapeutic communication where doctors at the PHC try to fulfill every indicator.Conclusion: There was a relationship between the therapeutic communication of doctors and the satisfaction of hypertensive patients at the PHC.

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Section: Methodsmentioning

confidence: 99%

Therapeutic Communications of Doctors and Hypertensive Patients’ Satisfaction

Prasasta

Dewanti²,

Husada³

et al. 2022

JUXTA

View full text Add to dashboard Cite

show abstract

“…, 2009). Other studies found that doctors and their patients had very different perceptions about doctors' communication skills during clinical interaction (Tran et al. , 2020; Kenny et al.…”

Section: Introductionmentioning

confidence: 99%

“…This discrepancy is due to the fact that patients judge based on their personal experiences while nurses judge based on the interpretation of the clinical data of each condition (Adler et al, 2009). Other studies found that doctors and their patients had very different perceptions about doctors' communication skills during clinical interaction (Tran et al, 2020;Kenny et al, 2010). Only one study (Moret et al, 2008), to our knowledge, examined the opinions of all three groups, namely, physicians, nurses and patients and found a discrepancy between physicians and nurses regarding their role in providing information to patients.…”

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confidence: 99%

Evaluating patient and medical staff satisfaction from doctor–patient communication

Katsaliaki

2022

IJHCQA

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PurposeThe purpose of this study is to investigate and compare the views of doctors, nursing staff and hospitalized patients on the level of information they provide and receive respectively in public hospitals, focusing on the factors that affect their communication.Design/methodology/approachThe study used a cross-sectional survey with a sample of 426 participants from two general hospitals in Greece–Pella and KAT Attica. Data were collected through a questionnaire in March–May 2020 and was analyzed with mean comparisons and correlations.FindingsThe results showed discrepancy in the satisfaction rate, with 67.3% satisfied patients from doctors' communication vs. 83.7% satisfied doctors. Improvements in hospital staff – patient communication are required especially on alternative therapies' discussion and time spent on communication. All respondents agreed that staff shortage is a deterrent factor for effective communication. Seamless for all respondents' groups, the factors that affect the communication satisfaction level are the duration of communication, time allowed for expressing questions and interest in patients' personal situation.Practical implicationsStrengthening the communication skills of medical staff and providing clear guidelines on when and how to inform patients are essential.Originality/valueThis study contributes to the growing body of research on doctor–patient communication. Its originality lies on the fact that communication satisfaction level was examined simultaneously for doctors, nurses and patients. The study provides additional evidence supporting the link among satisfaction and duration of communication and personalized relationship. The study's findings are important in the training of medical staff and the management of patients' expectations.

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Effective communication with patients during COVID-19 pandemic

Nieradko-Iwanicka

2023

Pol J Public Health

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Introduction. The COVID-19 pandemic caused that many outpatient clinics implement telemedical consultations. It requires from the physician special skills when providing information during a phone call. Even though there is no possibility of physical examination on such occasions, we need to obtain as much information as possible from the patient or his family members and provide them with instructions that can be understood and applied in practice. Aim. The aim of the article is to review available publications about doctor-patient communication. Materials and methods. The Pubmed database was searched with use of the phrases: ’doctor-patient communication skills” and “storytelling; doctor-patient communication’ in November 2022. Results. Despite obstacles in providing good healthcare for patients during the COVID-19 pandemic, there are effective methods of obtaining a lot of information from the patient and provide him with easy-to-understand messages to take home. Storytelling is one of the methods of visualizing the disease and sometimes may improve patient’s mood. Conclusions. Telemedical consultations can be helpful if we spend enough time talking to the patient and provide him with information in an understandable format. Keywords: communication, COVID-19 pandemic, doctor-patient communication skills.

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Nationwide survey of patients’ and doctors’ perceptions of what is needed in doctor - patient communication in a Southeast Asian context

Cited by 3 publications

References 20 publications

Therapeutic Communications of Doctors and Hypertensive Patients’ Satisfaction

Therapeutic Communications of Doctors and Hypertensive Patients’ Satisfaction

Evaluating patient and medical staff satisfaction from doctor–patient communication

Effective communication with patients during COVID-19 pandemic

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