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Kokkalis, Nicolas; Fan, Chengdiao; Roith, Johannes; Bernstein, Michael S.; Klemmer, Scott R.

doi:10.1145/3025453.3025954

Cited by 6 publications

(3 citation statements)

References 24 publications

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“…Survey respondents additionally came up with ideas for response aggregation [30]. For example, when scheduling a meeting, attendees can either respond to everyone, or to the sender, but a sender cannot collectively aggregate responses into a poll.…”

Section: Resultsmentioning

confidence: 99%

“…As recipients, users want to easily draft responses [28], automatically adjust views for different email data [16], and organize cluttered messages [17]. Email users also want to aggregate replies to manage bulk emails [30] and automatically process responses using pre-defined queries [36]. Senders on the other hand would like to hint to their recipients how to respond [20].…”

Section: Related Workmentioning

confidence: 99%

See 1 more Smart Citation

Opportunities for Automating Email Processing

Park

Zhang

Murray

et al. 2019

Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

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Email management consumes significant effort from senders and recipients. Some of this work might be automatable. We performed a mixed-methods need-finding study to learn: (i) what sort of automatic email handling users want, and (ii) what kinds of information and computation are needed to support that automation. Our investigation included a design workshop to identify categories of needs, a survey to better understand those categories, and a classification of existing email automation software to determine which needs have been addressed. Our results highlight the need for: a richer data model for rules, more ways to manage attention, leveraging internal and external email context, complex processing such as response aggregation, and affordances for senders. To further investigate our findings, we developed a platform for authoring small scripts over a user's inbox. Of the automations found in our studies, half are impossible in popular email clients, motivating new design directions. CCS CONCEPTS• Social and professional topics → Automation; • Information systems → Email;

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Section: Resultsmentioning

confidence: 99%

Section: Related Workmentioning

confidence: 99%

Opportunities for Automating Email Processing

Park

Zhang

Murray

et al. 2019

Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

View full text Add to dashboard Cite

show abstract

“…Other researchers have studied the use of crowdsourced workers to provide personal email management services. Kokkalis et al use remote microtask workers to extract tasks and manage email overload [21,22], finding that over time users became more comfortable with strangers seeing their emails. We build on this work by examining friend moderators, who have many advantages over strangers-they are personally motivated to help and have a deeper understanding of context.…”

Section: Collaborative Systems For Message Managementmentioning

confidence: 99%

Squadbox

Mahar

Zhang

Karger

2018

Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems

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Communication platforms have struggled to provide effective tools for people facing harassment online. We conducted interviews with 18 recipients of online harassment to understand their strategies for coping, finding that they often resorted to asking friends for help. Inspired by these findings, we explore the feasibility of friendsourced moderation as a technique for combating online harassment. We present Squadbox, a tool to help recipients of email harassment coordinate a "squad" of friend moderators to shield and support them during attacks. Friend moderators intercept email from strangers and can reject, organize, and redirect emails, as well as collaborate on filters. Squadbox is designed to let its users implement highly customized workflows, as we found in interviews that harassment and preferences for mitigating it vary widely. We evaluated Squadbox on five pairs of friends in a field study, finding that participants could comfortably navigate around privacy and personalization concerns.

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