“…Similarly, the participatory design approach consists of a set of theories, practices, and studies related to end-user participation in technology development and design [16]. User participation and experimental research are also getting increasingly important in IS research to study decision-making processes and user behaviour [17]. Overall, user participation as an approach contains several methods that can be used in various parts of the value chain such as brainstorming, direct observation, activity diaries, cultural probes, surveys and questionnaires, interviews, group discussion, empathic modelling, user trials, scenarios and personas, prototyping, cooperative and participatory design, etc.…”