My Throat “<i>Tickles</i>”

Klausen, Maja; Grønning, Anette

doi:10.7146/tjcp.v8i1.123038

Cited by 7 publications

(4 citation statements)

References 45 publications

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“…Media and communication scholars use the concept of participation to describe engagement in different social practices, including those related to healthcare (Stage et al, 2015). The basis for this study is an understanding of participation as a collective process through which participants become empowered in various ways (Klausen & Grønning, 2021). In this context, participation not only describes situations of direct citizen influence and power redistribution (e.g., by collecting sufficient petitions to introduce a bill), it also reveals the so-called maximalist approach (Carpentier, 2011), which includes studying the various agencies and elements involved in the participatory process.…”

Section: Methods: Empirical Data and Approachmentioning

confidence: 99%

Struggling with and mastering e-mail consultations: A study of access, interaction, and participation in a digital health care system

Grønning

2021

Nordicom Review

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In Denmark, medical consultations and the institutional practice of going to the doctor have been expanded upon over the past decade, with e-mail consultations (e-consultations) now supplementing conventional consultations. As a form of communication with different constraints than face-to-face and telephonic communication, e-consultations are likely to both afford some benefits and present struggles. In this article, I examine the use and perception of primary care e-consultations from the perspective of the patient. The study is based on qualitative interviews with 20 patients and guided by the following research question: How do patients struggle with and master digital participation during e-consultations? The study demonstrates that e-consultations are more than a digital access point to the healthcare system: patients often struggle to maintain contact with their general practitioner, and e-consultations can help them navigate the healthcare system. Indeed, those who master this form of communication are appreciative of it and perceive it as screen care.

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Section: Methods: Empirical Data and Approachmentioning

confidence: 99%

Struggling with and mastering e-mail consultations: A study of access, interaction, and participation in a digital health care system

Grønning

2021

Nordicom Review

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“…Patienter er i dag også digitale patienter. Den digitale patient er anderledes end den fysiske patient, idet den digitale patients krop transmitteres igennem teknologi, hvad end det er igennem et begraenset videoformat, der kun viser de dele af patienten, denne vaelger at vise (Jepsen et al 2022), eller det er igennem et skriftligt medie, hvor patienten eksempelvis beskriver, hvordan noget på kroppen ser ud (Klausen & Grønning 2021). Den digitale patientkrop kan således i formater som disse vaere mindre detaljeret, da laegerne ikke ser de ting, patienterne enten ikke kan eller vil kommunikere igennem digital teknologi (Nordtug et al 2022).…”

Section: Introduktionunclassified

“…Som naevnt ovenfor er det overladt til patienterne selv at finde ud af de genremaessige krav til deres e-konsultationer; dog ved vi meget lidt om deres sproglige strategier (se Klausen & Grønning 2021;Laursen et al 2021, der er naevnt ovenfor for eksempler på studier, der berører dette). Så vidt vi ved, foreligger der ingen undersøgelser af de sproglige karakteristika ved patienters ekonsultationer.…”

Section: Introduktionunclassified

Patienters sprogbrug i e-konsultationer med deres praktiserende læge: Hvordan kommunikerer patienter relationel og emotionel information?

Nordtug,

Møller,

Hougaard

et al. 2023

GLOBE

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In Denmark, the e-mail consultation has been an important part of general practice for more than a decade. This consultation format has several advantages, but general practitioners have been concerned that they cannot, for example, interpret patients’ emotional state through the written medium. In this article, we examine what characterizes those parts of patients’ language use in e-mail consultations that deviate from standard written language. The background is the importance of understanding how digital patients communicate in writing, and what possibilities they have of expressing themselves. Based on 646 e-mail consultations from 38 patients from four Danish general practitioners’ offices, we have analyzed the linguistic devices which deviate from standard written language. Our purpose is to characterize the patients’ use of language, including deviations, alternative sign use, context keywords, and orthographic variation. We argue that patients’ use of these forms makes it possible to communicate relational and emotional information which in a face-to-face meeting would typically be communicated non-verbally. In addition, this language use creates an informal tone with their general practitioner. Our analyses reflect how the e-mail consultation format places new demands on patients, who must be able to express themselves in writing, but who also have to be creative with their keyboard use if they want to express something that is not normally communicated in writing.

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“…When e-mail consultation content is made the object of study, analyses have focused on analyzing the complexity of the e-mail content (Møller et al, 2021) or on categorizing e-mail content, e.g., relating to "clinical content" and "adminstrative content" (Atherton et al, 2020), and "medical updates", "requests for action" (Mirsky et al, 2016), or "non-acute issues" (Anand et al, 2005). One exception to this strand of research focusing on categorization is Klausen and Grønning (2021), who used a socio-technological framework to explore how bodies and bodily traces present themselves in e-mail consultations.…”

Section: Introductionmentioning

confidence: 99%