“…(Gorichanaz & Latham, 2016, p. 1115, emphasis mine) To address the mental dimension, they present a model based in phenomenology, but it's unclear how such an approach can be "holistic" as they imply. KFL: Our initial foray into using phenomenology as a point of departure came after several claims from the document community that there is a lack of "deep consideration of the active role of the human involved" (Gorichanaz & Latham, 2016, p. 1115, especially from Buckland (2014Buckland ( , 2015 and myself (Latham 2012(Latham , 2014. Phenomenology seeks understanding through the lifeworld, and the lifeworld is holistic-in other words, it involves all aspects of the world as lived.…”