Museum Atmospherics: The Role of the Exhibition Environment in the Visitor Experience

Forrest, Regan

doi:10.1080/10645578.2013.827023

Cited by 69 publications

(73 citation statements)

References 53 publications

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“…Dudley 2010Dudley , 2012Hodder 2012;Knell 2007), museum environments (e.g. Bjerregaard 2014;Forrest 2013;Harvey et al 1998), in the context of digital, virtual, and replica (e.g. Locher, Smith, and Smith 2001), the role of senses in the museum (e.g.…”

Section: Resultsmentioning

confidence: 99%

What is ‘the real thing’ in the museum? An interpretative phenomenological study

Latham

2015

Museum Management and Curatorship

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This article describes a study of the different ways museum visitors understand their experience of the real thing (TRT) in the museum context. Many professionals and scholars claim that the uniqueness of the museum -in relation to other leisure and educational experiences and offerings -centers on being the keepers of 'real things.' Having an insight into the visitor perspectives of what they consider real is important and relevant to museum professionals as well as other cultural heritage workers as it can assist them to better respond to visitor experiences of TRT. The study used an interpretative phenomenological analysis approach to inquire into the qualitatively different ways of understanding the experience of TRT in the museum. The research resulted in four ways of understanding an experience of TRT in museums: through aspects of the self, in relation to others, through the presence of the actual physical thing, and through one's surroundings.

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Section: Resultsmentioning

confidence: 99%

What is ‘the real thing’ in the museum? An interpretative phenomenological study

Latham

2015

Museum Management and Curatorship

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“…However, the checklist can be enriched with visual components such as photos, diagrams, movement patterns, and tracking data, or their digital incarnations, such as video snippets or threedimensional interactive elements explaining visitor behavior-space relationship in a more explicit manner. Visual components might also be more comprehensible for designers who are inexperienced in exhibition design concepts (Forrest 2013). In addition, spatial thinking exercises might prove beneficial for these exhibition designers, particularly designing for the contemporary art scene, in which many artworks establish a close relationship with the provided space.…”

Section: Discussionmentioning

confidence: 99%

An exhibition design checklist for visitor circulation

Güler

2015

Museum Management and Curatorship

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Visitors' time, energy, and perception limitations, as well as their physical characteristics, create complex circulation patterns arising from these visitors' interaction with exhibition layouts. Understanding the dynamics of these interactions is important for improving visitor circulation. In this research, a condensed exhibition layout design checklist is created based on data compiled from previous research on visitor circulation and behavior in various exhibition environments. The checklist is comprised of 20 items grouped under seven categories. In order to evaluate the proposed checklist, an experiment was devised involving 76 fourth-year students from various fine arts departments who were required to design the layout for an exhibition in a pre-determined space. Key findings of the experiment suggest that the checklist is helpful in understanding the exhibition environment, providing improved circulation continuity, judging more accurately the temporal aspects of visiting, and in better handling the exit gradient and backtracking effects of visitors. However, the checklist fails to be helpful in determining design requirements for the visitor profile and toward compensating a lack of spatial planning skills.

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“…Forrest found atmospherics to be a significant aspect of visitor experiences in museums. The museum environment also affects visitor satisfaction [30]. Jeong and Lee found that, among three factors of the museum physical environment, the exhibition environment had the greatest effect on visitor satisfaction.…”

Section: Shopping Experiences In Museumsmentioning

confidence: 99%

Museum Tourism 2.0: Experiences and Satisfaction with Shopping at the National Gallery in London

et al. 2019

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The tourist shopping experience is the sum of the satisfaction or dissatisfaction from the individual attributes of purchased products and services. With the popularity of the Internet and travel review websites, more people choose to upload their tour experiences on their favorite social media platforms, which can influence another's travel planning and choices. However, there have been few investigations of social media reviews of tourist shopping experiences and especially of satisfaction with museum tourism shopping. This research analyzed the user-generated reviews of the National Gallery (NG) in London written in the English language on TripAdvisor to learn more about tourist shopping experience in museums. The Latent Dirichlet Allocation (LDA) topic model was used to discover the underlying themes of online reviews and keywords related to these shopping experiences. Sentiment analysis based on a purpose-developed dictionary was conducted to explore the dissatisfying aspects of tourist shopping experiences. The results provide a framework for museums to improve shopping experiences and enhance their future development.Sustainability 2019, 11, 7108 2 of 16 cultural experiences, visitors can attend learning programs organized by museums and interact with instructors [9]. Sociability refers to the experience that both visitors and members seek. Museums hold events to meet social needs. For example, museums can have more seating, social spaces for members, dining facilities, and even grandparents' rooms. In addition, the recreational experience is an important element of the museum [5,9].Moreover, with the rapid growth of digitalization and informatization as well as the propagation of consumer commentaries, many museums visitors write reviews and post them on social media. Consumers create authentic content and share their positive and/or negative emotional experiences on social media [10]. These trends make it possible to collect large amounts of data from various social networks to evaluate corporate performance, improve customer experience, and identify opportunities for service innovation from the customer's perspective [10][11][12].This research analyzed online reviews from TripAdvisor (www.tripadvisor.com), the largest social travel website in the world, with about 315 million reviewers and over 730 million reviews of hotels, restaurants, attractions, airlines, and other travel-related businesses [13] under the four-dimension experience framework proposed by Kotler [9].The following research questions were addressed:

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Museum Atmospherics: The Role of the Exhibition Environment in the Visitor Experience

Cited by 69 publications

References 53 publications

What is ‘the real thing’ in the museum? An interpretative phenomenological study

What is ‘the real thing’ in the museum? An interpretative phenomenological study

An exhibition design checklist for visitor circulation

Museum Tourism 2.0: Experiences and Satisfaction with Shopping at the National Gallery in London

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