Multispecialty Synchronous Telehealth Utilization and Patient Satisfaction Within Regional Health Command Europe: A Readiness and Recapture System for Health

Waibel, Kirk H.; Cain, Steven M; Hall, Todd; Keen, Ronald S

doi:10.7205/milmed-d-16-00368

Cited by 23 publications

(21 citation statements)

References 6 publications

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“…Participant 6 DISCUSSION Clients in this study reported both benefits and barriers to telehealth, with overall benefits outweighing barriers. This replicates previous research findings of an overall positive client experience in which reported benefits outweighed barriers (Chou et al, 2013;Eikelboom & Atlas, 2005;Levy et al, 2015;Polinski et al, 2015;Waibel et al, 2017;Young et al, 2011). However, even when clients report an overall benefit from telehealth service delivery, their opinions and preference for telehealth may not be entirely positive (Sorenson, 2008).…”

Section: Close-ended Responsessupporting

confidence: 73%

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Telehealth Experiential Learning: A Pilot Study of The Client’s Experience

Serwe

Bowman

2018

JOTE

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This research examined the client experience of a student-led occupational therapy pro bono clinic that involved telehealth-delivered treatment sessions. Six clients responded to a survey that included both Likert scale close-ended and open-ended items. The researchers employed descriptive statistics for close-ended items and summarized open-ended responses. All close-ended items had a median score of 4 out of 5, indicating it was easy to communicate, easy to find and use features of the software, and that there were minimal problems with the software in the telehealth delivered sessions. Open ended-responses reflected an overall positive experience.

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Section: Close-ended Responsessupporting

confidence: 73%

“…Past survey research indicated clients are satisfied with telehealth experiences (Chou et al, 2013;Eikelboom & Atlas, 2005;Levy et al, 2015;Polinski et al, 2015;Waibel, Cain, Hall, & Keen, 2017;Young et al, 2011). However, client preference for telehealth or inperson service delivery varies.…”

Section: Literature Reviewmentioning

confidence: 99%

Telehealth Experiential Learning: A Pilot Study of The Client’s Experience

Serwe

Bowman

2018

JOTE

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“…(2017) 24 USA Videoconference 10 100% patients were satisfied Spinal Cord Injuries follow up NR Waibel KH et al. (2017) 25 Germany Smartphone application 5 Average satisfaction score of 4.7 out of 5 Frozen shoulder NR Buvik A et al. (2019) 26 Norway Videoconference 199 99% patients were satisfied Orthopaedic new referred, follow-up after surgery, trauma or chronic disorders NR Sinha N et al.…”

Section: Discussionmentioning

confidence: 99%

Feasibility of telemedicine in maintaining follow-up of orthopaedic patients and their satisfaction: A preliminary study

Kumar¹,

Kumar²,

Kumar³

et al. 2020

Journal of Clinical Orthopaedics and Trauma

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Background: The current COVID-19 pandemic has implications on the morbidities of orthopedic patients due to lack of routine follow-ups, and inpatient and outpatient-based interventions. Telemedicine has recently emerged as an alternative for healthcare delivery to the patients and providing them with important information about orthopedic self-care and medications that can be followed without a hospital visit. However, due to lack of physical assessment, telemedicine is bound to have some limitations as well. The aim of this study is to analyze the effectiveness of proactive telemedicine in maintaining follow-up of orthopedic patients, and their satisfaction with telemedicine as an alternative mode of treatment delivery. Methods: This one-month cross-sectional study enrolled the follow-up patients that visited the orthopedic outpatient-department in February 2020. The patients were sequentially called according to the order of their registration, on a daily basis. Consenting patients were provided with telemedicine-based consultations, and those requiring physical evaluation were called for outpatient visits after documenting the valid reasons. The response-rates and the volume of patients requiring physical visits were measured for different diagnosis-based groups. Patients were asked to complete a questionnaire that included overall patient satisfaction with telemedicine, its effectiveness, and ease in following the telemedicinebased treatment. Results: The response rate to telemedicine was 88.67%. Among the patients availing telemedicine, 71.43% were managed without needing physical visits to the outpatient-department. The need for physical examination and failed patient-doctor communication were the most common reasons for advising physical outpatient visits. The overall satisfaction-rate to telemedicine was 92%, and only 7.2% of patients had difficulty in understanding or following telemedicine-based advice. Conclusions: Telemedicine can effectively reduce the need for physical visits to outpatient-departments for follow up of orthopedic patients. The response-rate and overall patient-satisfaction rates to telemedicine are high. Further efforts in expanding the use of telemedicine and addressing its limitations, especially those related to the failed communications, are needed to develop it as an alternative to physical orthopedic consultations in the current situation.

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“…Our findings of high patient satisfaction are consistent with the reports of prior studies in the existing telehealth literature. For example, in another study of multispecialty telehealth delivery, an average of 4.8/5 on the Likert scale was reported for patient satisfaction (11). Thus, it is not surprising that a high number of patients in our study said they would recommend video visits in the future.…”

Section: Discussionmentioning

confidence: 63%

Assessing patient usability of video visits

Patel

Miller

Haddad

et al. 2021

mHealth

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Background: Telehealth is being adopted by health systems across the country and many barriers to the expansion of video visit programs have been identified. Our study focused on the usability of video visit technology by examining technical challenges faced by patients over the course of a video visit. Methods:We conducted a survey of patients who received care from the Michigan Medicine video visit program from January 31, 2019 to July 31, 2019. The video visit program includes more than 1,300 visits a year across more than 30 specialties. Following the completion of their video visit, all patients were invited to participate in our online survey through the patient portal. The survey included questions on patient satisfaction, motivation and technical challenges.Results: We received responses from 180 patients (response rate of 26%). Overall patient satisfaction was high; 90% of respondents agreed that their video visit experience was similar to that of in-person visits and 93.3% of respondents would recommend video visits. Despite this high satisfaction rate, 36 out of 180 (20.0%) respondents cited technical issues during their video visit: video issues (n=11), audio issues (n=5), video and audio issues (n=2), slow/dropped connection (n=7), initial set-up issues (n=4), long wait time (n=3), and other (n=4).Conclusions: While most patients report a high degree of satisfaction with their video visit, a meaningful subset of patients continue to experience technical challenges.

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Multispecialty Synchronous Telehealth Utilization and Patient Satisfaction Within Regional Health Command Europe: A Readiness and Recapture System for Health

Cited by 23 publications

References 6 publications

Telehealth Experiential Learning: A Pilot Study of The Client’s Experience

Telehealth Experiential Learning: A Pilot Study of The Client’s Experience

Feasibility of telemedicine in maintaining follow-up of orthopaedic patients and their satisfaction: A preliminary study

Assessing patient usability of video visits

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