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2021
DOI: 10.1007/978-3-030-88583-0_19
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Multiple Roles of Middle Managers in Agile Project Governance: An Activity Theory Perspective

Abstract: Project governance (PG) is an important activity in agile software development (ASD) projects. Middle managers (MMs) are part of the governance structure in ASD projects. PG and middle management phenomena in ASD projects are under-researched and not fully understood. This ongoing study aims to fill a gap by investigating the roles of MMs in agile PG through the lens of Activity Theory. The study adopts a qualitative and interpretive case study approach. To date, the study has identified 24 roles that MMs perf… Show more

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Cited by 2 publications
(3 citation statements)
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“…It is important that executives do not underestimate the vital role of middle managers. These managers act as communication channels between employees and operational levels within the higher echelons of the organization, and this liaison role gives them a deeper view of the experience of employees and lower-level managers regarding the organizational culture (Glaser et al, 2015;Uwadi, et al, 2022). Thus, disseminating information up and down the organizational chart is the sole responsibility of middle management.…”
Section: Discussionmentioning
confidence: 99%
“…It is important that executives do not underestimate the vital role of middle managers. These managers act as communication channels between employees and operational levels within the higher echelons of the organization, and this liaison role gives them a deeper view of the experience of employees and lower-level managers regarding the organizational culture (Glaser et al, 2015;Uwadi, et al, 2022). Thus, disseminating information up and down the organizational chart is the sole responsibility of middle management.…”
Section: Discussionmentioning
confidence: 99%
“…For observations, we employed direct non-participant observation approach [9], and took 'outside observer' role [33]. Only one company was observed [32] because the project in the second company was already completed at the time of data collection. Observations in the observed company were limited to three project team meetings due to the COVID-19 outbreak.…”
Section: Research Design and Case Descriptionmentioning
confidence: 99%
“…This article is an extended version of [32], which presented preliminary findings from a single case study. In this extended article, we include further empirical data from additional interviews and observations conducted in the first case study and findings from a second case study to present a composite thematic model of middle management roles in agile project governance (PG).…”
Section: Introductionmentioning
confidence: 99%