“…Areas where generalist teams were able to acknowledge their own discomfort and lack of expertise mirrored the areas for which they were more likely to integrate specialist palliative care services unrelated to country, disease type, hospital size, or specialist palliative care team membership. Trust and utilisation were fostered when both the referring team and the specialist palliative care team were able to express mutual respect and appreciation for each other's roles, expertise, and contributions to patient care outcomes, and when communication was high(35,36, 38,48,49,51,52).The attention to skill-building vs. deskilling was shared by all provider types (nurse, physician, social worker, administrators, etc. ), persisted regardless of specialist palliative care team membership, country, or hospital size.…”