2020
DOI: 10.4018/978-1-7998-0365-2
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Multilevel Approach to Competitiveness in the Global Tourism Industry

Abstract: The principal goal of this study is to identify the role of knowledge management organizational processes as a determinant of competitiveness in the hotel industry, particularly how knowledge management strategies centered on the source (internal and external) and knowledge (tacit and explicit) have a positive impact on the competitiveness of hotels. Authors use a quantitative approach based in an email survey applied to 55 Portuguese hotels. Results show that the knowledge management strategies oriented to so… Show more

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Cited by 3 publications
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