Multilabel Emotion Recognition Technique considering the Characteristics of Unstructured Conversation Data

Abstract

Due to the recent increase in non-face-to-face services due to COVID-19, the number of users communicating through messengers or SNS (social networking service) is increasing. As a large amount of data is generated by users, research on recognizing emotions by analyzing user information or opinions is being actively conducted. Conversation data such as SNS is freely created by users, so there is no set format. Due to these characteristics, it is difficult to analyze using AI (artificial intelligence), which leads to a decrease in the performance of the emotion recognition technique. Therefore, a processing method suitable for the characteristics of unstructured data is required. Among the unstructured data, most emotion recognition in Korean conversation recognizes a single emotion by analyzing emotion keywords or vocabulary. However, since multiple emotions exist complexly in a single sentence, research on multilabel emotion recognition is needed. Therefore, in this paper, the characteristics of unstructured conversation data are considered and processed for more accurate emotion recognition. In addition, we propose a multilabel emotion recognition technique that understands the meaning of dialogue and recognizes inherent and complex emotions. A deep learning model was compared and tested as a method to verify the usefulness of the proposed technique. As a result, performance was improved when it was processed in consideration of the characteristics of unstructured conversation data. Also, when the attention model was used, accuracy showed the best performance with 65.9%. The proposed technique can contribute to improving the accuracy and performance of conversational emotion recognition.