Abstract:In a multi-tenant business environment, tenants share the same applications and databases to store their data. Due to the widespread use of a multi-tenant environment, the service providers face difficult challenges daily. These challenges are condensed in how to guarantee the quality of service provided to tenants, which are documented in a formal document known as a Service Level Agreement (SLA). In addition, SLA should consider the irregular patterns of workload of tenants which may affect the level of guar… Show more
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