Multi-dimensional framework of the information behaviour of SMEs on emerging information communication technology (EICT) adoption

Abstract

Purpose This paper aims to consolidate the state of research on information behaviour. Regardless of the scholarly surge on information behaviour using numerous models and extended ones, gaps still exist on the development of more pragmatic frameworks that explain and/or predict the information behaviour across different fragmented environmental situations. Therefore, this paper extends technology-organization-environment (T-O-E) framework and synthesizes different research positions into a multi-dimensional framework that assists small and medium enterprises (SMEs) to understand their information behaviour and to make informed decisions on the adoption of emerging information communication technology (EICT). Design/methodology/approach This study deployed an inductive approach; data were generated from unstructured and semi-structured interviews with 20 participants drawn purposively from Luton directories. Findings This study developed a more integrated framework underpinned by T-O-E framework, which helped to identify how EICT adoption is critically shaped by perceived information need, information sources selection and the factors determining information source selection. Research limitations/implications Qualitative research is normally subjective, inductive, interpretive and limited on the sample used. However, because of the limited number of interviews used, as well as industry-specific nature of the study, the generalization of the framework and the findings will be difficult, hence, the need to test the framework on a broader population and cross-context testing. Originality/value The T-O-E framework is extended to Expectancy (T-O-E-E) to provide a more robust insight into information behaviour of SMEs from a multi-dimensional perspective. It also offers a more analytical framework for exploring critical issues identified and demonstrates the capacity to provide a reliable explanation to the findings. Further, it serves as a tool for assessing the benefits or challenges of SMEs information behaviour especially on the EICT adoption decision.

Critical Issues Facing SMEs’ Actors in the Adoption of Emerging Digital Marketing Technology (EDMT)

“…Previous studies (S. Eze et al, 2014; S. C. Eze & Chinedu-Eze, 2018; Yen Teoh & Pan, 2008) applied this approach and achieved useful results.…”

“…This study focused on UK service SMEs’ adoption of ICT services to satisfy external customers because, in recent times, S. C. Eze and Chinedu-Eze (2018) posit that this sector has expanded rapidly and represents over 18% of the UK’s national output.…”

“…The environmental dimensions focus on the size of the business, competitors, macroeconomic perspective, and regulatory background (S. C. Eze & Chinedu-Eze, 2018) Environmental context considers both internal and external factors that are likely to impact SMEs positively or negatively.…”

“…Although studies (Beckinsale et al, 2006; S. C. Eze et al, 2013; S. C. Eze & Chinedu-Eze, 2018; Parker & Castleman, 2009) account that SMEs used ICT efficiently to develop communications, customer relationships, and business process integration, there is still a dearth of studies that considered the critical challenges faced by SMEs in adopting emerging ICT when diverse human actors are involved in the process.…”