Moving to the patron's beat

Majors, Rice; Mantz, Stephen L.

doi:10.1108/10650751111182588

Cited by 6 publications

(3 citation statements)

References 9 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…General works covering issues of discovery (Bates, 2003;Calhoun, 2006;Hanson et al, 2009Majors & Mantz, 2011;Matthews, 2009;OCLC, 2009a) and the evolution of discovery platforms (Breeding, 2007;Nagy, 2011;Vaughan, 2011;Wang & Lim, 2009) also fed into design of user tasks, as did assessments of discovery platforms that either were not comparative user experience studies or did not disclose details of their comparison process (Cornell University Libraries, 2011;Dartmouth College Library, 2009;De, 2009;Featherstone & Wang, 2009;Fisher et al, 2011;Marmot Library Network, 2011;Philip, 2010;Rowe, 2010Rowe, , 2011Tofan, 2009;Yang & Wagner, 2010).…”

Section: Literature Reviewmentioning

confidence: 99%

“…The advent of the next-generation library catalogue and subsequently the Web-scale discovery platform has irrevocably changed the consideration of how library catalogue interfaces do and do not satisfy user expectations and user needs (Breeding, 2007;Majors & Mantz, 2011;Nagy, 2011;Vaughan, 2011). Leveraging observations and assumptions about the best practices of successful Web sites like Google, Amazon, and Flickr, and the user behaviors that are assumed to have developed from using those same sites, these interfaces offer a different user experience than that of traditional Web-based library catalogues.…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Comparative User Experiences of Next-Generation Catalogue Interfaces

Majors¹

2012

lib

Self Cite

View full text Add to dashboard Cite

One of the presumed advantages of next-generation library catalogue interfaces is that the user experience is improved-that it is both richer and more intuitive. Often the interfaces come with little or no user-facing documentation or imbedded "help" for patrons based on an assumption of ease of use and familiarity of the experience, having followed best practices in use on the Web. While there has been much gray literature (published on library Web sites, etc.) interrogating these implicit claims and contrasting the new interfaces to traditional Web-based catalogues, this article details a consistent and formal comparison of whether users can actually accomplish common library tasks, unassisted, using these interfaces. The author has undertaken a task-based usability test of vendor-provided next-generation catalogue interfaces and Web-scale discovery tools (Encore Synergy, Summon, WorldCat Local, Primo Central, EBSCO Discovery Service). Testing was done with undergraduates across all academic disciplines. The resulting qualitative data, noting any demonstrated trouble using the software as well as feedback or suggested improvements that the users may have about the software, will assist academic libraries in making or validating purchase and subscription decisions for these interfaces as well as help vendors make data-driven decisions about interface and experience enhancements.

show abstract

Section: Literature Reviewmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Comparative User Experiences of Next-Generation Catalogue Interfaces

Majors¹

2012

lib

Self Cite

View full text Add to dashboard Cite

show abstract

“…Empowering the user with effective tools to manipulate a large and varied search result set is key to user success with music searching." 10 Henry, also looking at music searching, but more specifically with regard to the effects of RDA, observed that the loss of GMDs from AACR2 removed the shortcut of adding "sound" to a search, which was counterbalanced by the ability to find the more specific format using facets. He explicitly stated that the CMCs were "not necessarily meant to be displayed in a public catalogue but instead could be used to generate more user-friendly descriptions such as 'compact disc.'"…”

Section: Literature Reviewmentioning

confidence: 99%

Can RDA Content, Media, and Carrier Coding Improve Discovery Facet Mapping?

McCallum¹,

Gilbertson²,

Kelley³

et al. 2017

LRTS

View full text Add to dashboard Cite

T he online public catalog interface of the Z. Smith Reynolds Library at Wake Forest University (WFU) has provided users with the option of faceted searching since 2009. Although faceting is undoubtedly useful to the discovery process, we found that our system's default facet mapping was inadequate for our researchers' needs, particularly regarding the faceting of bibliographic formats, and our librarians have worked extensively to revise this mapping. These revisions have relied on creating complex decision trees, which require the system to consult multiple fields and subfields in bibliographic records, to assign more precise format facets. When our authority control vendor, Backstage Library Works, offered to add Resource Description and Access (RDA) coding to our bibliographic records, including the new Content, Media, and Carrier Type (CMC) fields that describe formats with greater granularity than the General Material Designation (GMD), we questioned whether the new coding could be used to improve the format faceting in our public catalog. With this research question in mind, we sent our bibliographic records to Backstage for RDA enrichment. SettingLocated in Winston-Salem, North Carolina, WFU is a private institution with approximately 4,800 undergraduate and 2,800 graduate students. Three libraries-a medical library, a law and professional library, and the Z. Smith Reynolds Library (ZSR)-support the university's academic activities. ZSR, the largest of the three libraries, serves both undergraduate and graduate students in WFU's ZSR currently holds approximately 1.9 million print volumes and provides access to more than fifty thousand electronic journals (e-journals) and almost eight hundred thousand electronic books (e-books). Nonprint collections (film, microform, music, digital, etc.) and the university's archival and special collections (rare books and manuscripts) are also housed in ZSR. Additionally, ZSR has been a selective depository for US government documents since 1902. The library is organized into seven departments-Administration, Access Services, Digital Scholarship, Research and Instruction, Resource Services, Special Collections and Archives, and Technology-that regularly collaborate on library projects and initiatives, including the focus of this case study and analysis.ZSR's integrated library system is Ex Libris' Voyager, and ZSR has used VuFind, an open source discovery system developed by Villanova University, since 2009 as its primary online catalog interface. With sophisticated indexing and versatile searching capabilities, VuFind enables ZSR librarians to customize the catalog experience via a number of algorithmic parameters, including variables in the SolrMarc software used to index MARC metadata. Moreover, VuFind provides progressive search refinements within sets of search results via multiple flexible query facets.RDA for original cataloging was adopted at ZSR in December 2013, after accepting RDA for copy cataloging at an earlier date. These relatively small additions of RDA...

show abstract

Finding the Right Notes: An Observational Study of Score and Recording Seeking Behaviors of Music Students

Dougan¹

2015

The Journal of Academic Librarianship

View full text Add to dashboard Cite

Moving to the patron's beat

Cited by 6 publications

References 9 publications

Comparative User Experiences of Next-Generation Catalogue Interfaces

Comparative User Experiences of Next-Generation Catalogue Interfaces

Can RDA Content, Media, and Carrier Coding Improve Discovery Facet Mapping?

Finding the Right Notes: An Observational Study of Score and Recording Seeking Behaviors of Music Students

Contact Info

Product

Resources

About