Moving beyond the language barrier: The communication strategies used by international medical graduates in intercultural medical encounters

Jain, Parul; Krieger, Janice L.

doi:10.1016/j.pec.2010.06.022

Cited by 61 publications

(71 citation statements)

References 28 publications

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“…18 16,19 CAT has been applied to research conducted to study communication taking place between healthcare providers and patients 17,18,20-23 24-28 and between healthcare professional groups. 26,29,30 To date, there appears to be no published studies using CAT as a theoretical framework to study communication exchanges between hospital pharmacists and patients. However, CAT would be an appropriate choice as it allows for interpretation of the detailed patterns and flow of pharmacist-patient conversations and would help identify occasions of accommodative or non-accommodative approaches in their communication with patients.…”

Section: Introduction Introduction Introduction Introductionmentioning

confidence: 99%

Examining hospital pharmacists' goals for medication counseling within the communication accommodation theoretical framework

Chevalier

Watson

Barras

et al. 2016

Research in Social and Administrative Pharmacy

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Section: Introduction Introduction Introduction Introductionmentioning

confidence: 99%

Examining hospital pharmacists' goals for medication counseling within the communication accommodation theoretical framework

Chevalier

Watson

Barras

et al. 2016

Research in Social and Administrative Pharmacy

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“…[26][27][28] Incomplete exchange of information between healthcare personnel and patients results the need for information. Concern and need for being informed were identified as a sub-dimension of the scale related to communication barriers between patients and healthcare personnel in this study.…”

Section: Reliabilitymentioning

confidence: 99%

“…Differences in age, gender, education level and beliefs among patients and healthcare personnel lie at the heart of communication problems 2,[19][20][21][22] . Other barriers to effective communication include patients' unfamiliarity with medical jargon used by healthcare personnel, lack of a clear message conveyed to patients and touching on one subject after another with sudden transitions , [23][24][25] , and voice inflection, tone, body language, accent and phrases used during interpersonal communication for information sharing are crucial for good communication 11,[26][27][28] . Additional barriers to doctor-patient communication have been cited as lack of empathy/understanding and insensitivity to patients' feelings, expectations and viewpoints by healthcare personnel 22,24,29,30 .…”

Section: Introductionmentioning

confidence: 99%

The validity and reliability of a new scale to measure patient-determined communication barriers in hospitals

Şahin

Aydın²,

Gülşen³

et al. 2017

Türkiye Halk Sağlığı Dergisi

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Objective: Creating an environment that boosts effective communication between patients and healthcare personnel, and identifying factors that impair good communication, have favorable results on the quality of healthcare services. The primary goal of this study was to develop a new valid and reliable scale that could be used to identify communication barriers at the patient level. Method: The study was conducted with 421 patients receiving healthcare services at Gaziantep University Şahinbey Research and Practice Hospital. The respondents varied in age, gender, education level and by the department to which they were admitted. Descriptive statistics, exploratory factor analysis, confirmatory factor analysis and Cronbach's alpha test were utilized. Results: Based on the analysis of the data collected, a new valid and reliable scale (Cronbach's alpha= 0.81) was constructed, consisting of 28 items and 7 sub-dimensions. Conclusion: The proposed scale showed that the main factors leading to the creation of communication barriers were waiting times, fear and anxiety experienced by the patients, security staff, patients' need for attention, lack of trust towards healthcare personnel, concern and need for being informed and prejudice.

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“…Some researchers (Hall et al, 2004;Mahajan & Stark, 2007) have pointed to the need for induction programs and communication training courses specifically directed at IMGs as means to overcome these barriers. Jain et al (Jain & Krieger, 2011) studied the communication strategies used by international medical graduates in intercultural medical encounters. They suggested that recognizing accommodation strategies used by international physicians to overcome communication barriers could help train future international physicians who come to the United States.…”

Section: Literature Reviewmentioning

confidence: 99%

A Model for a Novel Communication Training Program Focused on Accent Modification for International Medical Professionals

Khurana

Huang²

2014

JET

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Effective communication is a core component of quality healthcare. It is a major determinant of patient satisfaction as well as career advancement for physicians and researchers. The demographics of the healthcare scenario in the United States have changed in the last decade. There is a dramatic increase in the number of International medical graduates (IMGs). While IMGs bring with them all their knowledge and expertise, their pronunciation and intonation patterns often create a barrier to their communication. Paradoxically, very few programs exist in the U.S. to provide communication skills training geared to the IMGs' needs. To fill this void, a training program that targets the communication gaps of non-native English-speaking medical professionals with accent modification as the starting point was developed at Indiana University. This manuscript offers a blueprint for the development of this cutting-edge program and outlines its mission, structure and research findings. The paper also seeks to raise awareness of the needs of IMGs who are essential to the US healthcare system. The program described is offered as a resource for these professionals and for institutions of higher education seeking to invest in the professional development of their international faculty and students.

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Moving beyond the language barrier: The communication strategies used by international medical graduates in intercultural medical encounters

Cited by 61 publications

References 28 publications

Examining hospital pharmacists' goals for medication counseling within the communication accommodation theoretical framework

Examining hospital pharmacists' goals for medication counseling within the communication accommodation theoretical framework

The validity and reliability of a new scale to measure patient-determined communication barriers in hospitals

A Model for a Novel Communication Training Program Focused on Accent Modification for International Medical Professionals

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