Motivations for and Satisfaction with Migration

Abstract

Background A transformation of healthcare is underway, from a sellers' market to a consumers' market, where the satisfaction of the patient's needs is part of the definition of quality. Patient satisfaction surveys are widely used to judge service quality, but clinicians are sceptical about them because they are too often poorly designed measures that do not lead to improvements in the quality of care.Aim To explore the use of patient satisfaction survey data in identifying problems with the provision of inpatient care for older people.Methods A case study using secondary analysis of postal survey data about older people's experiences of health and social care services, obtained during the evaluation of the National Service Framework for Older People in [2005][2006].The survey asked about experiences of inpatient care and of discharge from hospital, and sought perceptions of the avoidability of the admission.Settings and participants A total of 4170 people aged 50 years and over returned a postal questionnaire in six local authority areas of England. Responses from 584 who had experienced a recent overnight stay in hospital are reported and discussed. FindingsThe response rate was 35%, ranging from 26% to 44% in the six areas surveyed.The great majority of those who had recent direct experience of inpatient care reported that they had been engaged in decision-making, that staff promoted their independence and maintained their dignity.There were widespread examples, however, of the opposite experiences. Discharge from hospital was problematic for about one-third of survey respondents with this experience, and there were different accounts of poorly managed discharges from all areas.Conclusions Case studies using local survey data can be used as formative assessments of services.The response rate to the survey and the likelihood of responder bias mean that patient satisfaction survey data of this sort cannot be used to judge or compare services in a summative way, but DECLARATIONS Competing interestsNone declared Funding Funded by the Healthcare Commission T/03/56/MG and sponsored by King's College London Ethical approval MREC approval was gained for the postal survey section of the evaluation (reference number 05/MRE09/33) Guarantor SI Contributorship JM was the lead applicant on the proposal and was overall project manager. RC was a co-applicant on the proposal, facilitated groups, trained the researchers and analysed the qualitative data. MC

Sensitive Periods of Moving on Mental Health and Academic Performance Among University Students

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