Motivations and benefits of quality management systems in social services: mediation of the implementation process

Marimón, Frederic; Melão, Nuno; Bastida, Ramón

doi:10.1080/14783363.2019.1626707

Cited by 9 publications

(4 citation statements)

References 61 publications

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“…Good relationships within the organization are reflected in a positive approach to external customers. Quality in service enterprises is mainly distinguished by strategy and flexibility, with human resources playing an effective role in responding to changes in the current global environment [17][18][19][20].…”

Section: Resultsmentioning

confidence: 99%

Impact of implementing controlling on enterprise employees

Klementová

Stroková

2020

SHS Web Conf.

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Implementing controlling into business practice is a difficult, long-term and complex process that is unique for each enterprise. It is affected by various psychological factors that evoked positive and negative emotions in owners, managers and employees. The main objective of this paper is to identify key psychological factors, emotions and barriers affecting employees during implementing controlling into business practice. The empirical research into the given problem was conducted by the questioning method in a form of questionnaire. In order to evaluate the research results, the descriptive, graphical, and mathematic-statistical methods were used. Based of the findings, a concept was proposed to put emphasis on the key psychological aspects of the enterprise employees during implementation of this tool. The proposed concept could become a support tool for company owners and managers to eliminating negative emotions and evoking positive emotions in employees during the process of implementation and enforcement of controlling into the enterprise, ensuring that this tool is fully functional and, accepted by all internal interest groups.

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Section: Resultsmentioning

confidence: 99%

Impact of implementing controlling on enterprise employees

Klementová

Stroková

2020

SHS Web Conf.

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“…The quality of health services encompasses a diverse range of dimensions, each of which is critical to consider. In the context of medical care, the providers of these servicesdoctors, hospitals, nursing homes, clinics, and the like are considered the sellers because they offer these services for sale at predetermined costs (Marimon et al, 2021). The customer or patient who purchases these health services at the prices that have been determined is known as the buyer.…”

Section: The Importance Of Tqm In Healthcare Systemsmentioning

confidence: 99%

The Role of Total Quality Management in Improving the Healthcare Services Performance: Empirical Study from Hospitals in Erbil City, KRI

Ahmed¹

2022

IJAEMS

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The current study aims to measure the role of total quality management in enhancing healthcare services performance. The study was carried out at Jamhory hospital in Erbil, moreover, the researcher used a quantitative research method to test the developed research hypotheses. The researcher distributed 370 surveys at different private and public hospitals; however only 356 surveys were filled and received back from the participants, therefore the sample size for the current study is 356 participants, moreover, the response rate is 356/370*100=96% response rate. To measure the influence of total quality management in enhancing healthcare performance, the study determined 9 dimensions of total quality management including (Information and analysis, Strategic Planning, Product quality, Patient focus, R&D strategy, Empowerment, Process management, Training and education, Management commitment). The findings revealed that the highest value was between information and analysis as TMP practice with healthcare service performance, on the other hand, the lowest value was among the relationship between patient focus and healthcare service performance.

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“…EQUASS aims to improve the social services sector by involving providers in quality, continuous improvement, and learning and development to guarantee service users the quality of these throughout Europe [34]. This certification was adopted by more than 650 companies in different European countries from 2012 to 2015 [35], with a satisfaction rate of around 85% among the companies that have been certified [36]. The EQUASS 2018 system comprises 10 quality principles: leadership, staff, rights, ethics, partnerships, participation, continuous improvement, results orientation, being person-centered, and comprehensiveness [37].…”

Section: Quality Models In Social Activitiesmentioning

confidence: 99%

On the Convergence of Collaborative and Social Economy: A Quality Model for the Combined Effects

2021

Self Cite

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This article has two aims: the first is to propose a definition for social collaborative companies that encompasses their main characteristics, and once the companies to which we refer is settled, the second aim is to propose a quality model for social collaborative companies. These companies are of a particular type based on a collaborative business model and with a social focus as part of their mission. They employ a democratic style of governance, whether or not they are cooperatives, and operate through a platform in the collaborative environment. The quality model has three main categories: management, operations, and continuous improvement in a cyclical manner to ensure continuous improvement. The findings may be interesting for academics due to the fact that it is the first attempt to provide a quality model for these social collaborative companies and provide a conceptual framework for these organizations. Additionally, some managerial implications can be evident, such as when (i) the framework functions as a management guide for excellence, (ii) a tool for benchmarking, and (iii) a tool for internal and external communication.

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Motivations and benefits of quality management systems in social services: mediation of the implementation process

Cited by 9 publications

References 61 publications

Impact of implementing controlling on enterprise employees

Impact of implementing controlling on enterprise employees

The Role of Total Quality Management in Improving the Healthcare Services Performance: Empirical Study from Hospitals in Erbil City, KRI

On the Convergence of Collaborative and Social Economy: A Quality Model for the Combined Effects

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