“…Over time the employees will increase customer loyalty and create a positive word-of-mouth effect. These loyalty behaviors will benefit both market share and profitability for the service firm (Heskett et al, 1994(Heskett et al, , 1997 Job satisfaction is commonly defined as the extent to which employees enjoy their work (Suzuki et al, 2006;Lambrou, Kontodimopoulos and Niakas, 2010); it describes an attitude or feeling employees have towards their jobs (Price, 2001;Robbins, 2001 There are also different views on the structure of job satisfaction dimensions. Some scholars believe that job satisfaction is one dimensional (Nagy, 2002;Shah et al, 2011;Vukonjanski, Terek and Gligorović, 2014;Meyerding, 2015), and others think it is multi-dimensional (Oshagbemi, 1999;Miner, Dowson and Sterland, 2010;Johnson, 2012;Kam and Meyer, 2015).…”