MOSAIC: A Structured Multidisciplinary Analysis for Managing the Integration of Inter-Organizational Changes

Ramtahalsing, Merishna; Haanstra, Willem; Braaksma, Jan; Rajabalinejad, Mohammad; Dongen, Leonardus Adriana Maria van

doi:10.1080/10429247.2022.2143709

Cited by 1 publication

(3 citation statements)

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“…Depending on the change and its scope, the impacts on the system context (and vice-versa) may vary, span across different organizations, and across multiple sociotechnical domains, which increases the integration scope, and as such, the system of interest. 1.2.3 The system of interest While a change may appear simple at first glance, this can turn out to be more complex when the context in which it must be integrated is taken into account (Ramtahalsing et al, 2022). Therefore, it is vital to determine the scope of the impacts of a change in order to set bounds on various aspects considered to be of interest: this is defined as the system of interest (SOI).…”

Section: Systems Integrationmentioning

confidence: 99%

“…However, this can be challenging because stakeholders from different organizations can view complex systems differently (Hagan et al, 2011). Hence, defining project scope using input from all stakeholders is a vital task that needs to be adequately carried out at an early stage (Dasher, 2003;Ramtahalsing et al, 2022) to facilitate IM. This leads to requirement 1.…”

Section: Complex Sociotechnical Systemmentioning

confidence: 99%

“…Before interfaces in the project can actually be identified, let alone be coordinated and managed, it is essential to define the project scope (Wearne, 2014). Previous research (Ramtahalsing et al, 2022) covers the defining of inter-organizational project scope elaborately. In this step, it is necessary to:…”

Section: Im Process Step 1: Define Project Scopementioning

confidence: 99%

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Enabling inter-organizational change integration in sociotechnical systems : Systems thinking applied in the Dutch railway system

Ramtahalsing

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the author. Alle rechten voorbehouden. Niets uit deze uitgave mag worden vermenigvuldigd, in enige vorm of op enige wijze, zonder voorafgaande schriftelijke toestemming van de auteur.Chapter 1 While this minimizes the cost of the error, a time-consuming process of redesigning will need to be undertaken, delaying the trains' production process and subsequent delivery by several years (Euronews, 2023; Railway supply, 2023).Another example occurred in 2014, when French train operator SNCF ordered 2000 regional trains at a cost of €15 billion and discovered that they were too wide for the network's platforms. The error was caused by data from the infrastructure manager which did not account for older structures. In this case, the trains had already been manufactured and the platforms had to be rebuilt at great cost. As a consequence, the SNCF was forced to modify more than a thousand stations, after it was revealed that the 1860 newly commissioned trains were too wide for many of the country's platforms. This mistake cost SNCF Réseau over €50 million, as the operator started 'shaving' the edges of affected platforms (BBC News, 2014; The Verge, 2014). Both examples show that such errors can cause significant delays and can be very costly.One reason such errors occur is related to the kinds of systems in which such changes are to be integrated. Railway systems are complex, sociotechnical, and inter-organizational (Bugalia et al., 2021;Milch & Laumann, 2016), which means that they are characterized by multiple domains, such as processes, personnel, technical systems, rules and regulations, and the interactions between these (Bartolomei et al., 2012). Within these systems, multiple interacting parties, complex social structures, and numerous companies and work processes are involved, requiring the collaboration of employees from different organizations (Milch & Laumann, 2016). As such, while a change itself may initially appear simple, it can turn out to be more complex when attention is paid to the context into which it must be integrated, due to the systemic impacts of such changes.The impacts not only affect existing technologies, but also people (with varying attitudes, backgrounds, and skills) who use a range of technologies and tools, work within a physical infrastructure, operate with a specific set of cultural assumptions, and use varying sets of processes, working practices, and regulations (Davis et al., 2014). As such, practitioners may have limited access to data and information about the railway system, which can make it difficult to understand the system itself, but also to identify how changes impact it.Additionally, technological advancements spawn system after system, each increasingly interdependent with other, preceding systems (Arnold & Wade, 2015). As such, the predicted technological changes and the projects that strive to realize these, are increasing in scope, and therefore in degree of systemic impact. All of these potential impacts need to be considered and accounted for in parallel with the ch...

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Section: Systems Integrationmentioning

confidence: 99%

Section: Complex Sociotechnical Systemmentioning

confidence: 99%