More Than a Number: Unexpected Benefits of Return on Investment Analysis

Pan, Denise; Wiersma, Gabrielle; Williams, L E; Fong, Yem S.

doi:10.1016/j.acalib.2013.05.002

Cited by 15 publications

(8 citation statements)

References 12 publications

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“…During the 2011–12 academic year (which we consider the ideal year in our case study), the ratio is centered on three, which means that on average, a student cites one resource for every three viewed. This ratio is comparable to the self-reported value by chemistry faculty of three resources read for every one citation made while writing journal articles …”

Section: Results and Discussionsupporting

confidence: 73%

“…This ratio is comparable to the self-reported value by chemistry faculty of three resources read for every one citation made while writing journal articles. 22 Figure 2 compares the viewed-to-cited ratios to final course grade as a function of resources viewed. (For ease of comparison, the number of resources viewed on the x-axis is grouped in bins of less than five, between five and 12, and above 12.)…”

Section: Student Information Literacy and Course Performancementioning

confidence: 99%

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Introducing Scientific Literature to Honors General Chemistry Students: Teaching Information Literacy and the Nature of Research to First-Year Chemistry Students

et al. 2015

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This paper describes the methodology and implementation of a case study introducing the scientific literature and creative experiment design to honors general chemistry laboratory students. The purpose of this study is to determine whether first-year chemistry students can develop information literacy skills while they engage with the primary chemical literature. Subject-specific library instruction was paired with student assignments by using the scientific literature as a resource for ideas on developing general chemistry experiments of their own creation. Student performance and experiences were measured through examination of literature search processes; bibliographic citation analysis; in-class exercises; course grades; and pre-, post-, and longitudinal surveys. Statistical analysis indicated a positive relationship between the number of literature resources viewed during course activities and the final course grade. We identified a way to measure students' ability to narrow a range of information down to an important few, which is an essential part of establishing information literacy. Results show that the approach provides immediate and long-term benefits to student performance. First-year students were capable of effectively using sophisticated literature search tools, and as evidenced by their perceptions, students placed a high value on these skills.

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Section: Results and Discussionsupporting

confidence: 73%

Section: Student Information Literacy and Course Performancementioning

confidence: 99%

Introducing Scientific Literature to Honors General Chemistry Students: Teaching Information Literacy and the Nature of Research to First-Year Chemistry Students

et al. 2015

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“…Typically an ROI analysis identifies the value of library services as is done in the case of a cost-benefit analysis and then presents the resulting total value as a ratio with total costs. For example, an ROI study typically reports $5 of benefits for $1 of cost expressed as $5 of benefits for each dollar of the library budget or a $5:$1 ratio (Elliott et al, 2006;Matthews, 2011b;Pan et al, 2013). In some cases, ROI studies will also include the value and costs of travel to a library, expenditures by a library for personnel, materials, and so forth.…”

Section: Roimentioning

confidence: 99%

Assessing outcomes and value: it’s all a matter of perspective

Matthews¹

2015

Performance Measurement and Metrics

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractPurpose -The purpose of this paper is to explore a wide range of performance measures, while acknowledging that of late, outcome measures have become increasingly important. Several initiatives are underway to develop a broad framework and suggest approaches to developing outcome measures for all types of libraries. However, while outcomes may be increasingly used, determining the value of a specific outcome is complicated by the reality that value is determined by a combination of perspective and each individual experiencing a specific library service. Design/methodology/approach -This paper reviews the literature about outcomes and determining the value of outcomes as a foundation for exploring these two inter-related issuesoutcomes and value. Findings -The findings of a number of reports and studies are reported. Originality/value -Separating the question of identifying the outcomes associated with library services and the value of these outcomes are shaped by the perspective of value and determining value will assist libraries in attempting to measure the impact of the services they provide.

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“…In another variation, Pan and Fong (2010) examined the benefits to individual institutions of collaborative collection development and consortia purchasing. The advantage this group had was a shared vision of the benefits they should be receiving, based on a history of collaborative activity, and the ROI work brought other insights (Pan et al, 2013). To provide objective evidence for the benefits of shared procurement requires valid usage statistics, as well as considering the priorities, and different values placed by the procurement partners (Urquhart et al, 2007).…”

Section: Roimentioning

confidence: 99%

Reflections on the value and impact of library and information services

Urquhart

Turner

2016

Performance Measurement and Metrics

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Purpose – The purpose of this paper is to critically review methods of impact assessment and economic analyses. Design/methodology/approach – Reviews the literature on impact assessment, and examines some case studies of impact assessment in health libraries. Relates satisfaction and dissatisfaction assessment to impact assessment. Identifies recent impact assessment approaches in public and academic libraries, and explores different uses of terminology for impact and outcome. Reviews literature on economic analysis of value, including cost analyses, cost-effectiveness analysis and return on investment (ROI) studies. Findings – Terms for library assessment (outcome, output, impact, value and benefit) vary among different sectors. Impact evaluation should examine initial assumptions of value carefully, and examine possible gaps in the line of argument linking inputs of library services to presumed impacts (positive and negative). More attention to sampling and response rates is required, to avoid problems such as the “warm glow” effect. Qualitative and quantitative evidence should be carefully integrated to tell the impact story. Economic impact can be estimated, but methodology depends on the service aims and sector. Originality/value – Demonstrates that some of the requirements for traditional impact assessment also affect economic analyses and ROI studies.

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More Than a Number: Unexpected Benefits of Return on Investment Analysis

Cited by 15 publications

References 12 publications

Introducing Scientific Literature to Honors General Chemistry Students: Teaching Information Literacy and the Nature of Research to First-Year Chemistry Students

Introducing Scientific Literature to Honors General Chemistry Students: Teaching Information Literacy and the Nature of Research to First-Year Chemistry Students

Assessing outcomes and value: it’s all a matter of perspective

Reflections on the value and impact of library and information services

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