Morality at Work: Do Employees’ Moral Commitments Inhibit Service Disparities and Reactive Workplace Behaviors?

Brewster, Zachary W.; Brauer, Jonathan R.; Lynn, Michael

doi:10.1177/2329496517725330

Cited by 4 publications

(2 citation statements)

References 57 publications

(77 reference statements)

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“…9 Nonetheless, that the pattern is directionally consistent with theoretical logic even in the absence of an appropriate set of covariates underscores the saliency of including racial prejudice as a moderator in future, and more rigorous, tests of this moderated mediation process. 10 Aside from contemporary racial prejudices there are a host of additional (e.g., moral commitment to service equality, see Brewster et al, 2018) factors that might function to mitigate or augment the adverse effects of observing managers/coworkers denigrate Black customers and treat them poorly on employees’ job satisfaction and resultant turnover intentions.…”

Section: Discussionmentioning

confidence: 99%

Expressions of Anti-Black Biases, Job Satisfaction, and Turnover Intentions in the Full-Service Restaurant Industry

Brewster

Heffner

2021

Journal of Hospitality & Tourism Research

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Verbal and behavioral manifestations of anti-Black biases have been shown to be quite common in many full-service restaurant establishments. Such explicit expressions of anti-Black biases have been linked with servers’ endorsement of racial stereotypes depicting Black Americans as undesirable customers and their self-reported proclivities to withhold effort from their Black clientele. However, there have been limited efforts to advance our understanding of the broader consequences associated with working in an environment wherein Black customers are observed to be stereotyped, denigrated, and mistreated. In response, this research note presents results from an exploratory study assessing the relationships between observing anti-Black expressions in the workplace, employees’ job satisfaction, and their turnover intentions. In two relatively large and demographically diverse samples of current restaurant workers, observing expressions of anti-Black bias in restaurant workplaces was found to be associated with diminished levels of job satisfaction and greater intentions to quit in the next 6 months. This study adds to the growing list of financial and operational costs that restaurant operators are at risk of incurring as a result of some of their employees expressed anti-Black attitudes and discriminatory actions.

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Section: Discussionmentioning

confidence: 99%

Expressions of Anti-Black Biases, Job Satisfaction, and Turnover Intentions in the Full-Service Restaurant Industry

Brewster

Heffner

2021

Journal of Hospitality & Tourism Research

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“…Many of the studies in the search have been 'inspired' by SAT or used it as a theoretical backdrop, but are not an explicit direct test of the theory in the sense that the results could speak against SAT (Bernasiewicz, 2017;Brewster, Brauer, & Lynn, 2018;Carson & Bartholomew, 2016;Ceccato & Benson, 2016;Cuervo, Villanueva, Born, & Gavray, 2018;Goergen & Beaulieu, 2017;Groß, Hövermann, & Messner, 2018;Hardie, 2021a;Ko, Hong, Hwang, Chang, & Hwang, 2021;Lokanan, 2018;Parker, 2021;Perez-Trujillo, Reyes, Cabrera, & Gomez, 2016;Schils & Pauwels, 2016;Silver & Silver, 2021;Svensson & Oberwittler, 2021;Warren et al, 2018Warren et al, , 2020.…”

Section: A Review Of Studies Published Between 2016 and 2021mentioning

confidence: 99%

Situational sources of rule-breaking acts : an analytic criminology approach

Chrysoulakis¹

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Criminology has long been divided by mainly focusing on people’s propensities to commit crimes, on the one hand, and environmental characteristics conducive to crime, on the other. Such a division must be bridged to advance knowledge about why some people, but not others, commit rule-breaking acts in some environments but not in others. Furthermore, explanations require causal mechanisms explaining how the outcome, a rule-breaking act, is produced. Analytic Criminology offers a general framework for how to theoretically and empirically structure the study of crime. It does so by connecting macro- and micro-levels – structuring the convergence of certain people in certain places – through a mechanistic account. Within this framework, the situational action theory (SAT) proposes a causal mechanism explaining how said convergence triggers the perception-choice process: a rule-breaking act must first be perceived to be subsequently chosen. The main drivers during this process are the person’s crime propensity and the criminogeneity of the behaviour setting. Identifying the central components also enables the theorising of changes in crime involvement, which is the subject of the developmental ecological action (DEA) model of SAT. Drawing on data from the longitudinal project Malmö Individual and Neighbourhood Development Study, this thesis aimed to test SAT and its DEA model, thus bridging said division. It did so through four studies with specific reference to adolescents’ crime propensity, exposure to criminogenic settings, their convergence, and finally, change over time. Study I and study II investigated adolescents’ time use and connections to rule-breaking. The former examined how adolescents spend time in unsupervised and unstructured socialising with peers, during which hours of the day, in which neighbourhoods, and what level of collective efficacy the neighbourhoods have. Study II focused on adolescents’ routine activities and how they differentially place adolescents in unstructured socialising. Furthermore, it tested whether adolescents with higher crime propensity run a higher probability of reporting a rule-breaking act during unstructured socialising irrespective of their routine activities. Study III extended the situational analysis by investigating how adolescents form rule-breaking intentions in randomised scenarios depending on their morality, self-control, and the setting characteristics (varying in level of motivation and deterrence). Study IV applied a developmental perspective to key theoretical constructs derived from the DEA model, focusing on how morality, peer delinquency, and unstructured socialising change, and how the change in each is related to change in the others. Together, the studies found that adolescents with different levels of crime propensity are differently exposed to criminogenic settings but that such exposure simultaneously increases the probability of rule-breaking more for adolescents with higher crime propensity. In sum, the studies have bridged the person–place division in different ways by being rooted in a mechanistic account of rule-breaking, which is proposed as a way forward for criminology as a discipline.

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Managing the ABC

Small

2021

Strangling Aunty: Perilous Times for the Australian Broadcasting Corporation

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Morality at Work: Do Employees’ Moral Commitments Inhibit Service Disparities and Reactive Workplace Behaviors?

Cited by 4 publications

References 57 publications

Expressions of Anti-Black Biases, Job Satisfaction, and Turnover Intentions in the Full-Service Restaurant Industry

Expressions of Anti-Black Biases, Job Satisfaction, and Turnover Intentions in the Full-Service Restaurant Industry

Situational sources of rule-breaking acts : an analytic criminology approach

Managing the ABC

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