Momento de Investigação

Santana, Ricardo Matos; Tahara, Ângela Tamiko Sato

doi:10.7476/9788574555294.0011

Cited by 1 publication

(2 citation statements)

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“…To direct the entire reorganization of care at SAMU-BH, the authors used the PDCA as a management tool that has been adopted, due to its simplicity, in health institutions to guide the processes (6)(7)(8) . The use of this methodology was positive because, despite being essentially subjective, it is an easy guide for solving problems.…”

Section: Discussionmentioning

confidence: 99%

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Mobile pre-hospital care reorganization during the COVID-19 pandemic: experience report

Morais¹,

Moraes²,

Souza³

et al. 2022

Rev. Bras. Enferm.

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Objective: To describe the reorganization of Belo Horizonte’s Mobile Emergency Care Service during the new coronavirus pandemic using the Plan Do-Check-Act quality tool. Methods: Descriptive study, of the experience report type, on the reorganization of care in a mobile pre-hospital care service during the new coronavirus pandemic, from March to July 2020. The Plan-Do-Check-Act quality tool was applied for the process. Results: Preparation of care protocol, meetings, training, addition of ambulances, hiring of professionals, and other actions were carried out, with subsequent evaluation and monitoring. When failures or new needs were identified, actions and changes were implemented while keeping monitoring and evaluation during the work routine. Final considerations: The reorganization of the service through the construction of a protocol and using the Plan-Do-Check-Act as a management tool was essential to promote safe care for professionals and patients.

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Section: Discussionmentioning

confidence: 99%

“…The brainstorming technique is performed based on a problemquestion, and ideas for solutions are proposed and listed to be later organized and categorized (8) .…”

Section: Methodsmentioning

confidence: 99%