“…CCA process is one of the major causes of disputes in construction projects (El-adaway et al, 2018) and is a concern to construction professionals worldwide (Arcadis, 2018). The challenges associated with CCA performance include unresponsive acts by CCA staff ECAM 27,6 (Ssegawa, 2008), insufficiency and incompetency of staff (Puil and Weele, 2014;Surajbali, 2016), lack of adequate policies and procedures (Surajbali, 2016), inefficient monitoring of the contract (Surajbali, 2016), ineffective decision-making (Puil and Weele, 2014), frequent changes in design and specifications of major equipment (Islam et al, 2019), payments problems (Puil and Weele, 2014;Rendon, 2010;Ssegawa, 2008), communication issues (Barakat et al, 2018), timeline constraints (Joyce, 2014;Rendon, 2010), and corruptions (Joyce, 2014). The adverse impact of the poor CA is recognized through several terminated contracts (Yap, 2013), increased rate of claims, reduced liquidity in the markets and excessive use of variations (Okere, 2012).…”