Modernizing Processes in Public Administrations

Becker, Jörg; Algermissen, Lars; Falk, Thorsten

doi:10.1007/978-3-642-21356-4

Cited by 10 publications

(3 citation statements)

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“…However, most of the studies deal with the manufacturing sector. The studies developed in the field of public administration are still very limited [38][39][40]. Similarly, very few studies deal with the AEC/FM sector, in both public administration and private organizations [41][42][43].…”

Section: Social Housing and Process Managementmentioning

confidence: 99%

Process View to Innovate the Management of the Social Housing System: A Multiple Case Study

et al. 2022

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All countries recognize the right to adequate housing for all human beings. Yet, in many countries, social housing is in a critical state: most buildings need to be restored and better services should be guaranteed. Such actions should be part of a larger plan aimed to overcome the organizational and technological backwardness of the agencies that manage the social housing system. With a not large, but old public asset, the Italian context may represent an interesting case to start investigating difficulties and problems in the management of the social housing system that, as it occurs in most Mediterranean countries, arise when the public housing rental model is adopted. In the paper, a multiple case study on five Italian regional public Agencies responsible for the social housing system is discussed. In particular, the theoretical lens of process theory and ambidextrous business process management are adopted to study the Agencies’ “problematic situation” and identify innovative solutions to address it. The paper contributes to research and practice on process innovation and digital transformation of public administrations: three important lessons are derived and discussed also taking into consideration Industry 5.0, the vision on the future of industry recently proposed by the European Commission. Finally, the adoption of process theory combined with ambidextrous Business Process Management is an underexplored research method in the field of Architecture, Engineering, Construction, and Facility Management (AEC/FM) research. The results reported in the study reaffirm the potential deriving from its adoption also in such a field.

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Section: Social Housing and Process Managementmentioning

confidence: 99%

Process View to Innovate the Management of the Social Housing System: A Multiple Case Study

et al. 2022

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“…The usage of these tools increases the quality of decisions and optimizes the costs incurred to realize a decision [2]. The basic premise of this approach is the implementation of process management in the organization and creative approach of the process owners who are responsible for the effective progress of the processes [1].…”

Section: Introductionmentioning

confidence: 99%

Modelling and Simulation Support of EMS Processes

Ministr

2013

IFIP Advances in Information and Communication Technology

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Abstract. In Environmental Management System (EMS) area there are inherently included received decisions which entail a great risk. Reducing this risk can be achieved by using dynamic simulation models of EMS processes, such as emergency plans. The dynamic model of problem area within the EMS allows predicting sufficiently the actual results of the proposed decision and supports creativity management. This paper describes the possibilities of modelling tools Witness in modelling and simulation of the EMS processes.

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“…Forms are important artifacts in the course of government service delivery [6]. A form is an interface between the government and the customer to exchange information and collect relevant data [25].…”

Section: Introductionmentioning

confidence: 99%