Moderating Role of Perceived Organizational Support Between Organizational Citizenship Behavior and Organizational Performance Among Industrial Employees

Abstract

Purpose of the study: The present research paper investigated the moderating role of perceived organizational support on the relationship between organizational citizenship behavior and organizational performance.
 Methodology: The sample consisted of 205 employees from different organizations in Hattar Industrial State and Haripur, Pakistan. The Perceived Organizational Support (Eisenberger et al., 1986), the Organizational Citizenship Behavior (Podsakoff et al., 2009), and the Organizational Performance (Kuo, 2011) scales were used to attain the desired results. A purposive sampling technique was used with a cross-sectional survey research design. The employees from Hattar Industrial State were taken as the target sample. The statistical analysis was done using SPSS 21. The alpha reliability, Pearson correlation, t-test, ANOVA, linear and multiple regressions were calculated along with demographic analysis to meet the objectives of the study.
 Main Findings: Results indicated a highly significant positive correlation between OCB, POS, and OP. The results also showed that OCB and POS are significant predictors of OP. The gender differences are non-significant. The differences are significant between groups at upper, middle, lower, senior, and other management levels. The results showed significant differences between age groups with late age adults (46-60 years age) having high mean scores in organizational citizenship behavior and organizational performance. Among the demographic variables: age, average salary, and organizational size are significantly impacting organizational citizenship behavior, perceived organizational support, and organizational performance. The results indicated that perceived organizational support moderated the relation between organizational citizenship behavior and organizational performance significantly.
 Applications of the study: The study findings are important for organizations, officials, and managers to further develop work attitudes and work behaviors and enhance their performance and productivity.
 Novelty: Very few researchers have studied the employees in industrial settings. People spend a major part of their life in the workplace. Their work is affected by several organizational factors as well as their subjective factors. The impact of demographic variables has also been studied. Thus, this study provided insights into factors that affect employee performance.