Moderating Effect of Gender on the Relationship between Technology Readiness Index and Consumers’ Continuous Use Intention of Self-Service Restaurant Kiosks

Na, Tae-Kyun; Lee, Sun-Ho; Yang, Jae Yeon

doi:10.3390/info12070280

Cited by 21 publications

(15 citation statements)

References 33 publications

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“…On the other hand, the finding shows that male MSCE examiners had higher propensity for technology than their female counterparts. Na, Lee and Yang (2021) also found that the mean scores of optimism and innovativeness were higher in men than in women, whereas that of discomfort was higher in women than in men. In what would appear as an explanation to this finding, Zagel, Süßmuth and Glomann (2014) established that females show less trust of technology and its associated service.…”

Section: Discussionmentioning

confidence: 73%

Readiness of Human Capital in Implementation of E-Marking of National Examinations in Malawi

Kumwenda

Msendema

2021

Adv. J Social Sci.

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The aim of this study was to investigate readiness of the Malawi National Examinations Board (MANEB) examiners’ in e-marking of national examinations and general use of technology with focus on their computer proficiency and perception. The study followed an explanatory sequential mixed methods research design and data was collected from sampled examiners through a questionnaire, a focus group discussion (FGD) and a computer proficiency assessment test. The findings show that over 90% of the participants had moderate to very high computer proficiency levels. The findings also show that both age and gender did not have any effect on the technology readiness index (TRI) of Primary School Leaving Certificate of Education (PSLCE) examiners but on Malawi School Certificate of Education (MSCE) examiners. The findings also indicate no effect of the examiners’ years of marking experience on their TRI. The distribution of examiners across TRI segments shows that the number of examiners increases with the increasing order of adoption propensity. In line with this, most examiners showed positive perception of e-marking of national examinations as well as moderate to very high computer proficiency level.

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Section: Discussionmentioning

confidence: 73%

Readiness of Human Capital in Implementation of E-Marking of National Examinations in Malawi

Kumwenda

Msendema

2021

Adv. J Social Sci.

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“…Additionally, a study examined the intentions to adopt SST among older consumers, considering chronological and subjective age and the future time perspective [ 9 ]. Another study investigated older consumers’ determinants of self-service kiosk adoption in fast-food restaurants [ 35 , 36 ] or in self-checkouts [ 37 ]. Therefore, prior studies have focused on users’ adoption of technology, differences within the older population’s use of technology, and users’ responses to the use of technology in terms of adoption or barriers.…”

Section: Research Backgroundmentioning

confidence: 99%

Elderly Users’ Emotional and Behavioral Responses to Self-Service Technology in Fast-Food Restaurants

Nam

Kim

Jung

2023

Behavioral Sciences

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While COVID-19 has accelerated digital transformation, increasing labor costs and 52-h workweek rules are replacing human labor with self-service technologies (SSTs). Self-service technology is increasingly being implemented in restaurant settings. However, the elderly, who have relatively lower levels of digital literacy, are being excluded from services that can alleviate the economic and social difficulties of their daily lives. This study thus aims to explain how elderly users feel about and respond to SST in fast-food restaurants. An off-site survey was conducted with individuals who had experience using SST. We analyzed the data using the partial least squares structural equation modeling method by SmartPLS 3.0. The results showed that SST’s reduction, perceived ease of use of SST, and perceived time pressure significantly influenced users’ negative emotions toward the SST. However, perceived physical condition and perceived crowding did not have significant influences on users’ emotions. In empirically investigating individuals’ negative emotions toward and coping strategies for challenges posed by SST, this study emphasizes the development of a nationwide digital inclusion policy that can help bridge the digital divide.

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“…For instance, Binyamin et al ( 2020 ) examined the moderating role of gender on student acceptance of learning management systems in Saudi Arabia. Likewise, Na et al ( 2021 ) examined the moderating effect of gender on the relationship between technology readiness and consumer intention of self-service in Korea. Merhi et al ( 2021 ) examined the moderating role of gender on consumer intention to use mobile banking in Lebanese and British banks.…”

Section: Theoretical Framework and Hypothesis Developmentmentioning

confidence: 99%

A model of extended technology acceptance for behavioral intention toward EVs with gender as a moderator

Zhang

Ali

Kanesan³

2022

Front. Psychol.

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Technology has contributed significantly to the adoption of EVs (EVs) in the era of industry 4. 0. However, consumer intentions for EVs have been elusive, and the pace of adoption has been confined. Therefore, this study aims to investigate the influence of external factors in promoting customer behavioral intention for EVs. The study also investigates the mediating role of perceived ease of use (PEU) and perceived usefulness (PU) between external factors and consumer intentions for EVs. It also examined the moderating role of gender on the study variables. A study approach based on the expanded version of the technology acceptance model (TAM) was utilized to analyse data from 203 customers in China. The model was tested using structural equation model (SEM) and multigroup analysis (MGA) techniques. The results indicated that two external factors have a positive relationship with TAM constructs. The results also indicate that PEU and PU have a serial mediating relationship between external factors and behavioral intention. Finally, the study revealed gender-related differences in TAM for EVs. The study's findings help managers to design successful strategies by knowing the external factors impacting customer EV intentions and gender differences. Finally, this is a ground-breaking research that applies TAM to the automobile sector. As a result, examining both new and current factors and evaluating them in a new setting adds to the body of the literature on the adoption of technology.

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Moderating Effect of Gender on the Relationship between Technology Readiness Index and Consumers’ Continuous Use Intention of Self-Service Restaurant Kiosks

Cited by 21 publications

References 33 publications

Readiness of Human Capital in Implementation of E-Marking of National Examinations in Malawi

Readiness of Human Capital in Implementation of E-Marking of National Examinations in Malawi

Elderly Users’ Emotional and Behavioral Responses to Self-Service Technology in Fast-Food Restaurants

A model of extended technology acceptance for behavioral intention toward EVs with gender as a moderator

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