Models for Managing Stakeholder Interaction at Transnational Corporations in the Tourism and Hospitality Sector

Abstract

The article focuses on the relationship among the management of transnational corporations in the tourism and hospitality sector; on a fair balance of interest; and on communication with stakeholders. The study aims at analyzing, generalizing and systematizing various models of managing interaction among the stakeholders of transnational corporations in the tourism and hospitality sector by sharing the functions of management and control among them. The subject of the study is the organizational and economic relations that arise in the process of controlling interaction between the management of transnational corporations in the tourism and hospitality sector and all the stakeholders. To work out the problem, various methodological approaches were used, including the systemic approach, methods of logical and comparative analysis, and theoretical approaches to managing and modeling social systems and organizational structures. As a result, it has been found out that the management models of stakeholder interaction at transnational corporations in the tourism and hospitality sector have evolved, from the standpoint of exclusive attention to investors and related economic expectations, to the acceptance of commitment to increasing the significance of all the parties concerned and taking over global (economic, social and environmental) responsibility/ The research materials and its practical conclusions can be used: in the work of authorities at the macro- and meso-levels when developing variants for managing interaction among the stakeholders of transnational corporations in the process of regulating direct investment, program and forecast and project design, development strategies for macro- and meso-economic entities in the tourism and hospitality sector; in the activity of international tour operators, hotel and restaurant chains and networks interested in improving their efficiency.