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This research develops a quality management system and its procedures that contribute to the improvement of organizational performance at the Isla de la Juventud Electric Company. Methods, techniques, and instruments were used, both theoretical, empirical, and statistical. The main results were the application of the diagnosis that made it possible to verify the feasibility and effectiveness of its use as a methodological instrument, since it was verified: the regularities that in general are in the order of problems with the delivery of the information until the fluctuation of the personnel, these being the process managers. The quality management system is a methodology applied by the working group that contributes to the improvement of organizational performance and has an impact on the increase of the results seen from the development of activities by the key processes for the fulfillment of work objectives which provide compliance with the fundamental processes. The implementation of the Quality Management System from its procedures and manual resulted in the collection of information and ideas for decision making, feedback is established on the results of audits, supervision, and other control actions, which allowed to improve performance, adjust and improvement actions.
This research develops a quality management system and its procedures that contribute to the improvement of organizational performance at the Isla de la Juventud Electric Company. Methods, techniques, and instruments were used, both theoretical, empirical, and statistical. The main results were the application of the diagnosis that made it possible to verify the feasibility and effectiveness of its use as a methodological instrument, since it was verified: the regularities that in general are in the order of problems with the delivery of the information until the fluctuation of the personnel, these being the process managers. The quality management system is a methodology applied by the working group that contributes to the improvement of organizational performance and has an impact on the increase of the results seen from the development of activities by the key processes for the fulfillment of work objectives which provide compliance with the fundamental processes. The implementation of the Quality Management System from its procedures and manual resulted in the collection of information and ideas for decision making, feedback is established on the results of audits, supervision, and other control actions, which allowed to improve performance, adjust and improvement actions.
Supply chains have a high environmental impact; while the circular economy generates sustainable benefits through the reuse of resources, in this sense, circular supply chains integrate the sustainability of supply chains. The objective is to analyze the implementation of circular economy in supply chain management during the period 2021 - 2023. The research is of a descriptive quantitative type, based on a bibliometric analysis, it was developed in the Scopus database and only research articles found in open access in the areas of engineering, business, management and accounting sciences were taken into account. A total of 293 research papers were identified, the largest number of papers were published in 2022 with 114. The most representative author was Kazancoglu with eight publications. The institution that contributed the most articles was Yaşar Universitesi with 10 researches. The country that published the most was United Kingdom with 76 researches. The researches were published in 83 scientific journals, the most published was Journal of Cleaner Production (n=39), and in turn the most cited with 1138 citations, the one with the highest impact in Scopus was International Journal of Production Economics (IF=11,849)
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