Modelling user perception of bus transit quality

dell’Olio, Luigi; Ibeas, Ángel; Cecín, Patricia

doi:10.1016/j.tranpol.2010.04.006

Cited by 284 publications

(143 citation statements)

References 5 publications

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“…Speed and Punctuality are also attributes that carry considerable weight on SQ in the Pre--Evaluation CART, although at quite a distance from Frequency. This matches the results of other recent studies (Dell'Olio et al, 2010;Eboli and Mazzulla, 2010) in which Punctuality and service Reliability have been identified as one of the most important attributes for passengers.…”

Section: Importance Of the Variablessupporting

confidence: 92%

“…These outcomes match those obtained by Dell'Olio et al (2010). They compared an overall evaluation of SQ before and after making passengers reflect on the importance of certain fundamental system variables which they may not have previously considered.…”

Section: Importance Of the Variablessupporting

confidence: 55%

“…That is why recent years have seen the development of derived importance methods based on CSS (Weinstein, 2000;Cavana et al, 2007;Pakdil and Aydin, 2007;Eboli and Mazzulla, 2007;Joewono and Kubota, 2007;Dell'Olio et al, 2010;Nurul--Habib et al, 2011;Jen et al, 2011) and from stated preference surveys (Hensher and Prioni, 2002;Hensher et al, 2003;Eboli and Mazzulla, 2008a;2008b;Dell'Olio et al, 2011;Cirillo et al, 2011).…”

Section: Introductionmentioning

confidence: 99%

“…This heterogeneity represents a problem for many techniques that intend to measure SQ. Some authors (Dell'Olio et al, 2010) propose specific models after conducting stratified sampling based on the social and demographic characteristics of the passengers (i.e. models for women, for the elderly, according to income level, etc.).…”

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

A classification tree approach to identify key factors of transit service quality

Oña

Calvo

2012

Expert Systems with Applications

151

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Section: Importance Of the Variablessupporting

confidence: 92%

Section: Importance Of the Variablessupporting

confidence: 55%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

A classification tree approach to identify key factors of transit service quality

Oña

Calvo

2012

Expert Systems with Applications

151

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“…Randheer et al argued that, in the current scenario of globalization, public transport service needs introspective sensitivity towards the quality of service offered [6]. A modern transport system which provides high quality of services has been a contemporary issue in transport modeling literature [1] [3] [5] [6] [7]. Dhaka, the capital of Bangladesh is one of the least motorized mega cities in the world but most densely populated with a current population of almost 15 million at annual growth rate of 8% per annum [8].…”

Section: Introductionmentioning

confidence: 99%

Identifying Existing Bus Service Condition and Analyzing Customer Satisfaction of Bus Service in Dhaka City

Rahman¹,

Chowdhury²,

Haque³

et al. 2017

JTTs

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Bus systems provide a versatile form of public transportation with the flexibility to serve a variety of access needs throughout an urban area. Efficient operation of the public transport is a key factor for the improvement of living condition in Dhaka city. Transport service performance should be assessed from the passengers' perspectives to evaluate these perceptions in transportation planning. The exploration of service quality of bus is essential in order to provide a better service in future. The objective of this research is to access overall customer satisfaction in public bus transport of Dhaka city. A questionnaire survey was conducted in five locations in Dhaka city. Bus users' satisfaction was analyzed by discrete choice logit model towards quality, reliability, safety and security and service provided by buses functioning in Dhaka city. The result indicated that more than half of the respondents believed that the present condition of bus service is not satisfactory. In case of the quality of buses, people think that the body and sitting arrangement of the buses are uncomfortable. Regarding the safety and security condition, main three reasons of dissatisfaction of passengers' are unsafe driving practices, poor boarding and alighting facilities and lack of law enforcing agencies surveillance. Reasons which make the service unsatisfactory include irregular service provided by buses, regular overcrowding, lack of good standard buses and lack of cleanliness. In spite of these negative views, users' possessed a positive attitude for buses which is the low travel cost.

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Gender Impact on Transit Quality of Service Importance and Performance Assessment

Tsami

Nathanail

2020

Advances in Mobility-as-a-Service Systems

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Modelling user perception of bus transit quality

Cited by 284 publications

References 5 publications

A classification tree approach to identify key factors of transit service quality

A classification tree approach to identify key factors of transit service quality

Identifying Existing Bus Service Condition and Analyzing Customer Satisfaction of Bus Service in Dhaka City

Gender Impact on Transit Quality of Service Importance and Performance Assessment

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