Modelling the supply chain perception gaps

Lü, Dawei; Ertek, Gürdal; Betts, Alan

doi:10.1007/s00170-013-5504-x

Cited by 5 publications

(9 citation statements)

References 56 publications

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“…Kumar and Sharma (2014) have developed an ISM-based framework for structural relationship among the various manufacturing flexibility dimensions. Lu et al (2014) have modelled the supply chain perception gaps by using ISM approach.…”

Section: Ism Approachmentioning

confidence: 99%

Developing the weighted ISM-MICMAC framework for process design stage of production system life cycle

Attri

Grover

2017

IJPMB

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Abstract:The main purpose of this paper is to develop a framework for the process design stage of production system life cycle (PSLC) using weighted interpretive structural modelling (ISM) and MICMAC analysis. In the present study, various quality enabled factors (QEFs) of process design stage has been identified through the extensive literature analysis and opinions of industrial and academic experts. In order to validate the identified QEFs, a questionnaire survey has been utilised. Then, QEFs are analysed by using ISM approach in order to develop the relationship among the considered QEFs. Afterwards, Matriced Impacts Croises Multiplication Appliqueeaun Classement (MICMAC) analysis is used to identify the driving and dependence power of QEFs. Lastly, a method of effectiveness index (EI) has been used for identifying the key areas of process design stage of PSLC. This index can be effectively utilised by the manufacturing organisations to benchmark their process design phase through effectively utilising the QEFs reported in this work.Keywords: process design; production system; quality enabled factors; QEFs; interpretive structural modelling; ISM; effectiveness index; EI; Matriced Impacts Croises Multiplication Appliqueeaun Classement; MICMAC.Reference to this paper should be made as follows: Attri, R. and and Grover, S. Developing the weighted ISM-MICMAC framework 95 journals and conferences. He guides research at post-graduate and doctorate levels, and his research areas include total quality management, manufacturing management, and human resource management. With more than 20 years of teaching and research experience, currently he is working as a Professor in the

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Section: Ism Approachmentioning

confidence: 99%

Developing the weighted ISM-MICMAC framework for process design stage of production system life cycle

Attri

Grover

2017

IJPMB

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“…The premise of this research is largely based on the authors' hypothesized conceptual model in Lu et al (2013) that the perception gap, in terms of wider definition, exists in three different levels. Considering any dyadic link between two tiers -the supplier tier and the buyer tier, the perception gap can be illustrated and framed by a 3-Level Gaps model as shown in Figure 1.…”

Section: The Discrepancies Between Any Participating Members' Perceptmentioning

confidence: 99%

“…Level-3 Gap represents the differences in between the different functions' or even different peoples' perceptions within the same supplier or buyer on what was required and how they are performing in order to satisfy the external parties' demand (Lu et al, 2013).…”

Section: Figure 1 3-level Perception Gaps Modelmentioning

confidence: 99%

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Perception gap and its impact on supply chain performance

Lü

Ertek

2015

IJBPSCM

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The main purpose of this paper is to frame the perception differences between the buyer and supplier on the supply chain's operational delivery, and to investigate their causal relation to the overall supply chain performance. A conceptual 3-Level Model is developed to theorise the structural existence of the perception gaps in primarily a dyadic buyer-supplier setting.Using the primary data gathered through a major survey exercise, confirmative factor analysis and structural equation modelling were conducted to test the hypotheses on the significance and relevance of the perception gaps in supply chain management. This study provides a better conceptual understanding of the perception differences on the required as well as achieved operational deliveries within the supplier-buyer dyad, and reveals their significant and negative causal impact on the overall supply chain performance.

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“…This research is motivated mainly by earlier empirical findings that KPI influenced perception gaps exist in three levels of a service supply chain. For any service supply chain echelon between two tiers composed of several suppliers (tier) and single buyer (tier), the perception gaps can be illustrated and framed by a three-level gaps model (Lu et al , 2014), which is illustrated in Figure 1.…”

Section: Introductionmentioning

confidence: 99%

Mind the perception gap

Lü¹,

Ertek²,

Sevinç³

2019

IJPDLM

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Purpose A perception gap refers to the differences in perception among the stakeholders regarding any aspect of the supply chain relationship. The purpose of this paper is to investigate the perception gap among service supply chain partners relating to the relative importance of key performance indicators (KPIs) and the association of this gap with service performance. Design/methodology/approach This paper presents an integrative framework that combines statistical methods and data envelopment analysis for computing perception and performance gaps, and for identifying the association between the gaps. The study follows a middle-range theorizing research approach where general inferences are induced from instances, and a theory can be developed from the observation of empirical reality. Findings Analysis of data from a leading global insurance service supply chain suggests that perception gap exists and can be recognised as a factor associated with performance gaps. The results suggest that the perception gap not only affects performance but can also be tracked as a meta-KPI to improve performance throughout the service supply chain. Practical implications The key implication of the presented research is that service companies can identify and resolve the differences in perceptions regarding the importance of the KPIs, by methodologically computing the gaps and tracking them as meta-KPIs. Originality/value The study extends the theoretical boundary of supply chain performance management by introducing the perception and performance gaps as novel meta-KPIs. These meta-KPIs can be computed through the integrative framework developed in the study.

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Modelling the supply chain perception gaps

Cited by 5 publications

References 56 publications

Developing the weighted ISM-MICMAC framework for process design stage of production system life cycle

Developing the weighted ISM-MICMAC framework for process design stage of production system life cycle

Perception gap and its impact on supply chain performance

Mind the perception gap

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